Senior Manager, Technical Account Management

Axon; Boston (MA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Learning & Development programs

Snacks in offices

Job summary

Axon is seeking a leader for their Technical Account Managers, who play a vital role in public safety agencies. You will lead team members in deploying technology, maintaining customer relationships, and ensuring product adoption while working closely with senior stakeholders.

The ideal candidate will have extensive experience in technical delivery and program management, ensuring successful deployments and operational standards are met. Join Axon to make a meaningful impact on life-saving safety systems.

Qualifications

• 8+ years in customer-facing technical delivery or program management.
• 5+ years leading senior individual contributors in customer-facing roles.
• Experience with hardware and software deployments.

Responsibilities

• Lead a team of Technical Account Managers in public safety agencies.
• Ensure consistency in deployment execution and technical stabilization.
• Engage with executive-level stakeholders and provide oversight.

Skills

Customer-facing technical delivery

Program management

Executive presence

Data-driven leadership

Technical fluency in SaaS and infrastructure

Job description

Axon is seeking a leader for their Technical Account Managers, who play a vital role in public safety agencies. You will lead team members in deploying technology, maintaining customer relationships, and ensuring product adoption while working closely with senior stakeholders.

The ideal candidate will have extensive experience in technical delivery and program management, ensuring successful deployments and operational standards are met. Join Axon to make a meaningful impact on life-saving safety systems.