Remote Software Support Specialist I

RedSail Technologies, LLC; Oak Brook, Spartanburg (IL, SC); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) with match

Well-being programs

Professional development

Job summary

RedSail Technologies, LLC is seeking a Software Support Tier I to be the first point of contact for customer calls about our products and services. The role emphasizes active listening, calm issue resolution, and de-escalation when a pharmacy requests assistance for their customer.

You will respond to inquiries, provide user support on applications, and independently resolve software problems to boost customer satisfaction. A collaborative, professional approach is essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to listen actively and de-escalate upset customers.
• Strong analytical and problem solving to resolve issues quickly.

Responsibilities

• Respond daily to customer questions via calls and emails about software/hardware products.
• Provide user support on company-supported applications and platforms.
• Independently resolve software issues and improve customer satisfaction.
• Guide users through diagnostic steps using tools and software.
• Document detailed records of all customer interactions in the ticketing system.
• Coordinate with other teams to resolve complex issues when needed.

Skills

Strong communication

Active listening

De-escalation

Empathy

Team collaboration

Problem solving

Microsoft Office

Microsoft Teams

Pharmacy tech experience

Education

Associate degree in CS/IT or related

High school diploma with pharmacy tech or call center experience

Tools

Microsoft Teams

Office Suite

Job description

RedSail Technologies, LLC is seeking a Software Support Tier I to be the first point of contact for customer calls about our products and services. The role emphasizes active listening, calm issue resolution, and de-escalation when a pharmacy requests assistance for their customer.

You will respond to inquiries, provide user support on applications, and independently resolve software problems to boost customer satisfaction. A collaborative, professional approach is essential.