Software Support Specialist (Tier I)

RedSail Technologies, LLC; South Carolina; Hybride; USD 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with company match

Paid time off

Dental insurance

Vision insurance

Professional development

Résumé du poste

RedSail Technologies is seeking a Software Support Tier I to serve as the first point of contact for customer questions about our software, hardware, and services. You will listen actively, de-escalate conflicts, and ensure timely resolution for our pharmacy customers and their patients.

You will document interactions in our ticketing system, collaborate with other teams on complex issues, and support users through diagnostics and troubleshooting.

Qualifications

• Strong oral and written communication skills.
• Strong analytical and problem-solving skills, including the ability to think creatively to identify and resolve customer issues quickly and effectively.

Responsabilités

• Responds daily to incoming customer questions and emails about issues or questions regarding software and hardware products or services by identifying and resolving the issues.
• Provide user support on company-supported applications and platforms.
• Independently resolve software issues and boost customer satisfaction with the Company.
• Guides users through diagnostic and troubleshooting processes, including use of diagnostic tools and software.
• Document and maintain detailed records in our internal ticketing system of all interactions with customers.
• Collaborates on more complex issues with other teams to respond to or resolve the issue.

Connaissances

Active listening

Communication skills

Empathy

De-escalation

Problem solving

Team collaboration

Formation

Associate degree in computer science, business management or related field

High school diploma or equivalent with relevant experience

Outils

Microsoft Office Suite

Description du poste

RedSail Technologies is seeking a Software Support Tier I to serve as the first point of contact for customer questions about our software, hardware, and services. You will listen actively, de-escalate conflicts, and ensure timely resolution for our pharmacy customers and their patients.

You will document interactions in our ticketing system, collaborate with other teams on complex issues, and support users through diagnostics and troubleshooting.