Software Support Tier I — Remote-Eligible

RedSail Technologies, LLC; Illinois; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with 5% company match

Fitness bonus

Professional development opportunities

Well-being programs

Job summary

RedSail Technologies, LLC in Oakbrook, IL is seeking a Software Support Tier I to be the first point of contact for customer calls about products and services. The role emphasizes active listening, issue resolution, and professional communication with pharmacy customers and their end users.

You will guide users through diagnostics, document interactions in the ticketing system, and collaborate with multiple departments to resolve complex problems while maintaining high service levels.

Qualifications

• Associate degree in computer science, business management or related field preferred.
• Or high school diploma or equivalent with pharmacy tech or call center support experience.

Responsibilities

• Responds daily to customer questions and emails about software/hardware products and services by identifying and resolving issues.
• Provide user support on company-supported applications and platforms.
• Independently resolve software issues and boost customer satisfaction.
• Guide users through diagnostic and troubleshooting processes using tools and software.
• Document and maintain detailed records in the internal ticketing system.
• Collaborate with other teams to respond to or resolve issues as needed.

Skills

Strong communication

Active listening

De-escalation

Empathy

Analytical thinking

Team collaboration

Microsoft Office

Case history usage

Self-motivated learning

Multi-tasking

Flexibility in scheduling

Education

Associate degree in CS or related field

High school diploma with relevant experience

Tools

Microsoft Office

Job description

RedSail Technologies, LLC in Oakbrook, IL is seeking a Software Support Tier I to be the first point of contact for customer calls about products and services. The role emphasizes active listening, issue resolution, and professional communication with pharmacy customers and their end users.

You will guide users through diagnostics, document interactions in the ticketing system, and collaborate with multiple departments to resolve complex problems while maintaining high service levels.