Software Support Specialist I - Customer Care

RedSail Technologies, LLC; Springfield (IL); Sur place; USD 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) 5% match

Fitness bonus

Professional development

Well-being programs

Résumé du poste

RedSail Technologies, LLC in Oakbrook, IL, seeks a Software Support Tier I to be the first point of contact for customer calls about the company''s software and hardware. You will listen actively, de-escalate tense conversations, and resolve issues to boost customer satisfaction, especially when pharmacies seek help for their customers.

Responsibilities include responding to questions by phone and email, guiding users through diagnostics, documenting interactions in the ticketing system, and

Qualifications

• Strong communication skills, both oral and written.
• Experience in call center or customer support preferred.
• Familiarity with Microsoft Office Suite and documentation.
• Technical aptitude for diagnosing software/hardware issues.

Responsabilités

• Responds daily to customer questions via calls and emails regarding software/hardware issues.
• Provide user support on company applications and platforms.
• Independently resolve issues and guide users through diagnostics.
• Document and maintain clear notes in the ticketing system.
• Collaborate with other departments to resolve complex issues.

Connaissances

Communication skills

Active listening

De-escalation

Empathy

Analytical thinking

Problem solving

Team collaboration

Microsoft Office

Note taking

Prioritization

Flexibility

Professionalism

Formation

Associate degree

High school diploma

Description du poste

RedSail Technologies, LLC in Oakbrook, IL, seeks a Software Support Tier I to be the first point of contact for customer calls about the company''s software and hardware. You will listen actively, de-escalate tense conversations, and resolve issues to boost customer satisfaction, especially when pharmacies seek help for their customers.

Responsibilities include responding to questions by phone and email, guiding users through diagnostics, documenting interactions in the ticketing system, and