Pharmacy Software Support Specialist I

RedSail Technologies, LLC; Alton (IL); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental and vision insurance

401(k) match

Job summary

RedSail Technologies, LLC is seeking a Software Support Tier I to serve as the first point of contact for customer calls about the company’s software and hardware products. The role emphasizes active listening, de-escalation, and timely issue resolution in a pharmacy-related environment.

The position requires an Associate degree in a related field or a high school diploma with pharmacy technician or call center experience, plus strong communication and problem-solving skills.

Qualifications

• Associate degree preferred; HS diploma with relevant experience acceptable.
• Pharmacy tech support or call center experience valued.
• Strong communication and problem-solving skills required.

Responsibilities

• Answer daily customer questions via calls and emails about software/hardware products.
• Provide user support for company-supported applications and platforms.
• Independently resolve issues and improve customer satisfaction.
• Guide users through diagnostics and troubleshooting steps.
• Document interactions in the internal ticketing system.
• Collaborate with other teams for complex issues.

Skills

Active listening

Customer communication

De-escalation

Team collaboration

Problem solving

Education

Associate degree in CS / related field

High school diploma + pharmacy tech support experience

Tools

Microsoft Office

Microsoft Teams

Job description

RedSail Technologies, LLC is seeking a Software Support Tier I to serve as the first point of contact for customer calls about the company’s software and hardware products. The role emphasizes active listening, de-escalation, and timely issue resolution in a pharmacy-related environment.

The position requires an Associate degree in a related field or a high school diploma with pharmacy technician or call center experience, plus strong communication and problem-solving skills.