Software Support Specialist, Tier I — Remote

RedSail Technologies, LLC; United States; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Well-being programs

Job summary

RedSail Technologies, LLC in Oakbrook, IL, is seeking a Software Support Tier I to be the first point of contact for customers. You will troubleshoot software and hardware issues, guide users through diagnostics, and maintain detailed records in the ticketing system.

The role emphasizes active listening, de-escalation, and cross‑team collaboration to resolve problems efficiently. Flexibility for after-hours and weekend shifts is noted.

Qualifications

• Strong oral and written communication skills.
• Active listening and de-escalation abilities.
• Analytical and problem-solving skills for technical issues.
• Team-oriented with collaborative mindset.
• Proficient in Microsoft Office Suite.
• Ability to reference prior case history to guide next steps.
• Clear, concise notes to customer files.
• Motivated to learn company products and pharma industry.

Responsibilities

• Answer incoming calls and emails, resolving issues with software/hardware products and services.
• Provide user support on company applications and platforms.
• Independently resolve software issues to improve customer satisfaction.
• Guide users through diagnostics and troubleshooting.
• Document detailed records in internal ticketing system.
• Collaborate with other teams to resolve complex issues.

Skills

Communication skills

Active listening

De-escalation

Analytical thinking

Team collaboration

Microsoft Office

Case history review

Notes documentation

Self-motivation

Education

Associate degree in CS/Business

High school diploma + Pharmacy Technician experience

Tools

Pharmacy Management Software

Microsoft Teams

Job description

RedSail Technologies, LLC in Oakbrook, IL, is seeking a Software Support Tier I to be the first point of contact for customers. You will troubleshoot software and hardware issues, guide users through diagnostics, and maintain detailed records in the ticketing system.

The role emphasizes active listening, de-escalation, and cross‑team collaboration to resolve problems efficiently. Flexibility for after-hours and weekend shifts is noted.