Remote Software Field Service Engineer – Healthcare Tech

Varian; United States; Remote; USD 86,000 - 119,000; Full time

Benefits offered by this job

Remote work

Travel up to 20%

Company vehicle or stipend

Job summary

Siemens Healthineers is seeking a Software Field Service Engineer to support Varian Medical Systems software across a designated field service territory. You will troubleshoot, install, upgrade, and perform preventive maintenance, often as the primary customer contact for software issues.

Role requires strong communication, multi-tasking, and willingness to travel (up to 20%). Remote work is available with occasional on-site visits to customer sites and vendor credentialing requirements.

Qualifications

• HS Degree or Equivalent Preferred: Associate degree, technical /vocational training or military experience and 4 – 8 years of related experience
• Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts, database admin experience.
• Exercise sound judgment and problem-solving skills.
• Take responsibility and work independently, as well as coordinate team efforts.
• Demonstrate patience, tact, and courtesy with a variety of customers and personalities.
• Able to handle difficult customer situations including troubleshooting in the presence of customers.
• Ability to communicate effectively with customers of varying levels of technical knowledge.

Responsibilities

• Troubleshooting, diagnosing, and repairing VMS systems within an assigned service territory.
• Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines.
• Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support.
• Troubleshooting customer-reported issues, and documenting troubleshooting steps and resolutions in CRM.
• Completing software-related preventative maintenance processes on time per VMS guidelines.
• Being able to assess the urgency of the customer’s request and follow through to completion.

Skills

Windows Server

Networking concepts

Hardware familiarity

Database admin experience

Education

Associate degree

Military experience

Tools

Excel

Word

PowerPoint

Job description

Siemens Healthineers is seeking a Software Field Service Engineer to support Varian Medical Systems software across a designated field service territory. You will troubleshoot, install, upgrade, and perform preventive maintenance, often as the primary customer contact for software issues.

Role requires strong communication, multi-tasking, and willingness to travel (up to 20%). Remote work is available with occasional on-site visits to customer sites and vendor credentialing requirements.