Healthcare Field Service Engineer

Siemens Healthineers; Las Vegas (NV); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid time off

Paid sick leave

Parking/Transit stipend

Job summary

Siemens Healthineers is seeking a Field Service Representative to support Varian Medical Systems equipment with a focus on troubleshooting, installation, upgrades, and preventative maintenance across designated customer sites in the United States. You will coordinate with teams to ensure uptime and deliver exceptional service.

The role requires strong technical knowledge in electronics, electro-mechanical systems, and software diagnostics, plus a commitment to meeting vendor credentialing and

Qualifications

• Minimum: HS Degree or Equivalent.
• Preferred: Associate degree, technical/vocational training or military electronics experience.

Responsibilities

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to elevate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Skills

Technical troubleshooting

Electro-mechanical engineering

PC-based systems

Imaging systems

Customer service

Field service

Documentation

Education

High school diploma or equivalent

Associate degree or tech/vocational training

Tools

Microsoft Word

Excel

PowerPoint

Workday (HRIS)

Job description

Siemens Healthineers is seeking a Field Service Representative to support Varian Medical Systems equipment with a focus on troubleshooting, installation, upgrades, and preventative maintenance across designated customer sites in the United States. You will coordinate with teams to ensure uptime and deliver exceptional service.

The role requires strong technical knowledge in electronics, electro-mechanical systems, and software diagnostics, plus a commitment to meeting vendor credentialing and