Remote Software Field Service Engineer — Healthcare IT

Siemens Healthineers AG; San Diego (CA); Remote; USD 86.000 - 119.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Parking or transit benefits

Paid time off

Paid sick time

Zusammenfassung

Siemens Healthineers is seeking a Software Field Service Engineer to troubleshoot, install, upgrade, and maintain Varian Medical Systems software at customer sites. The role emphasizes field support, CRM documentation, and strong communication with customers and teams.

The ideal candidate will have a background in IT/servers, networking, and software maintenance, with the ability to work independently and prioritize multiple tasks.

Qualifikationen

• HS Degree or Equivalent Preferred: Associate degree, technical /vocational training or military experience and 4 – 8 years of related experience.
• Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts, database admin experience.
• Exercise sound judgment and problem-solving skills.
• Take responsibility and work independently, as well as coordinate team efforts.
• Demonstrate patience, tact, and courtesy with a variety of customers and personalities.
• Able to handle difficult customer situations including troubleshooting in the presence of customers.
• Ability to communicate effectively with customers of varying levels of technical knowledge.
• Understanding and familiarity with service, installation, and customer-facing documentation.
• Microsoft Office Suite including Excel, Word, and PowerPoint
• Must be able to successfully meet and maintain all required vendor credentialing, criminal background checks, and drug screens unless prohibited by law.

Aufgaben

• Troubleshooting, diagnosing, and repairing VMS systems within an assigned service territory.
• Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines.
• Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support.
• Troubleshooting customer-reported issues, and documenting troubleshooting steps and resolutions in CRM.
• Completing software-related preventative maintenance processes on time per VMS guidelines.
• Being able to assess the urgency of the customer's request and follow through to completion.
• Examining difficult customer issues, diagnosing, and resolving the issues to meet established customer service levels.
• Understanding and recognizing the need to escape incidents when necessary or request additional assistance from more tenured representatives.
• Utilizing appropriate internal assistance request processes and escalations.
• Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills.
• Conducting customer follow-up as needed and ensure customer inquiries and issues are resolved in a timely manner.
• Continuing fluency in known product lines and proactively learning new product information with the goal of becoming fluent in speaking all Varian product language.
• Being able to manage multiple and competing priorities.

Kenntnisse

Windows Server

Networking concepts

Problem-solving

Independent work

Customer communication

CRM usage

Microsoft Office Suite

Ausbildung

HS Degree or Equivalent Prefered; Associate degree / technical training or military experience

Tools

Microsoft Office Suite (Excel, Word, PowerPoint)

CRM

Jobbeschreibung

Siemens Healthineers is seeking a Software Field Service Engineer to troubleshoot, install, upgrade, and maintain Varian Medical Systems software at customer sites. The role emphasizes field support, CRM documentation, and strong communication with customers and teams.

The ideal candidate will have a background in IT/servers, networking, and software maintenance, with the ability to work independently and prioritize multiple tasks.