Remote Software Account Manager - Customer Success

Patterson Companies, Inc.; Saint Paul (MN); Remote; USD 68,000 - 89,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Full Paid Parental and Adoption Leave

LifeWorks (EAP)

Patterson Perks Program

Job summary

Patterson Companies, Inc. is seeking a Software Account Manager in a remote role within the United States. You will drive customer success and retention by managing post-sale experiences and fostering long-term partnerships.

The role requires deep knowledge of Patterson software, proactive engagement, and ongoing adoption strategies to align customer needs with company goals. Responsibilities include onboarding, engagement programs, and quarterly reviews to ensure customer health and growth.

Qualifications

• 2 years account management experience.
• Bachelor’s Degree in sales, business or marketing, or equivalent experience.
• Experience supporting software solutions in a B2B environment is preferred.

Responsibilities

• Own and manage a portfolio of customer accounts, driving retention and engagement.
• Develop scalable post-sales engagement processes for consistent interactions.
• Onboard, adopt, and engage customers to maximize value from Patterson software solutions.
• Build trusted relationships to increase satisfaction and long-term partnership.
• Drive software adoption and value realization by highlighting product benefits.

Skills

Account management

Customer success

B2B software

Education

Bachelor’s Degree in sales, business or marketing, or equivalent experience

Job description

Patterson Companies, Inc. is seeking a Software Account Manager in a remote role within the United States. You will drive customer success and retention by managing post-sale experiences and fostering long-term partnerships.

The role requires deep knowledge of Patterson software, proactive engagement, and ongoing adoption strategies to align customer needs with company goals. Responsibilities include onboarding, engagement programs, and quarterly reviews to ensure customer health and growth.