Remote Client Success Manager - Onboarding & Retention

Pavago; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Pavago is hiring a Customer Success Manager / Account Manager to manage relationships with existing customers, support onboarding, and drive retention and long-term value. You will be the primary contact for assigned accounts, ensuring customers receive ongoing value and a positive experience throughout the lifecycle.

The role emphasizes proactive communication, cross-team collaboration, and ownership of customer satisfaction in a remote, U.S. business hours environment.

Qualifications

• Minimum 2+ years in customer success, account management, or related client-facing role.
• Excellent spoken and written English.
• Strong relationship-building and communication skills.
• Ability to handle difficult customer conversations professionally.
• Strong organization and follow-through.
• CRM experience preferred.

Responsibilities

• Serve as a primary point of contact for assigned customers.
• Build long-term relationships and conduct regular check-ins and account conversations.
• Understand customer goals and ensure value from services.
• Coordinate onboarding and implementation with internal teams to ensure smooth handoffs.
• Identify upsell or cross-sell opportunities and support account growth.

Skills

Excellent spoken English

Written English

Relationship-building

Strong communication

Remote work independence

CRM experience

Tools

HubSpot

Salesforce

Job description

Pavago is hiring a Customer Success Manager / Account Manager to manage relationships with existing customers, support onboarding, and drive retention and long-term value. You will be the primary contact for assigned accounts, ensuring customers receive ongoing value and a positive experience throughout the lifecycle.

The role emphasizes proactive communication, cross-team collaboration, and ownership of customer satisfaction in a remote, U.S. business hours environment.