Strategic Accounts Service Coordinator (Remote)

Patterson Companies, Inc.; Northern (KY); Hybrid; USD 280,000 - 374,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

PTO

Holiday & Floating Holidays

Volunteer Time Off

Educational Assistance

Parental Leave

LifeWorks EAP

Job summary

Patterson Companies, Inc. is seeking a Remote Service Coord Strat Accts to coordinate service delivery and customer support for strategic accounts. The role requires aligning to 8:00 am–5:00 pm PST hours and collaborating with field teams and customers to resolve issues and improve service quality.

The position emphasizes strong communication, record-keeping, and problem-solving skills. Remote work is supported, with a focus on timely service execution and customer satisfaction.

Qualifications

• 3 years experience in customer support, dispatch, project coordination, or related experience.

Responsibilities

• Coordinate service requests, dispatch, installations, repairs, and customer support for strategic accounts.
• Monitor service schedules, resource utilization, work orders, and customer requests, prioritizing activities to meet expectations.
• Serve as primary point of contact for escalated inquiries and service concerns, ensuring timely communication and resolution.
• Maintain records of customer interactions, service activities, inventory usage, scheduling information, and related documentation.
• Partner with internal teams and customers to coordinate resources and ensure successful execution of service commitments.

Skills

Customer service

Service coordination

Dispatch

Communication skills

Problem-solving

Attention to detail

CRM knowledge

Education

High School Diploma

Tools

Service management software

Scheduling software

CRM systems

Job description

Patterson Companies, Inc. is seeking a Remote Service Coord Strat Accts to coordinate service delivery and customer support for strategic accounts. The role requires aligning to 8:00 am–5:00 pm PST hours and collaborating with field teams and customers to resolve issues and improve service quality.

The position emphasizes strong communication, record-keeping, and problem-solving skills. Remote work is supported, with a focus on timely service execution and customer satisfaction.