Remote Social Work Resource Specialist - Patient Access Advocate

UCLA Health and David Geffen School of Medicine; Lebanon (NH); Hybrid; USD 46,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Dartmouth Health is seeking a patient services advocate to assist patients and families in identifying, applying for, and securing necessary health care services and resources. You will also keep literature and directories updated for staff use and document services in medical records.

The role requires strong communication and organizational skills, plus collaboration with care teams to ensure timely access to benefits and transportation as needed.

Qualifications

• Bachelor's degree in Social Work or a related Human Service field, or equivalent combination of education and experience.
• Excellent interpersonal, communication, and organizational skills are required.

Responsibilities

• Acts as an advocate on behalf of patients/families in obtaining needed services and/or resources for which they are eligible.
• Updates information resource information directory and maintains related literature & applications for distribution to staff and families in specific area of concentration.
• Documents services provided in patient’s medical record and applicable databases.
• Negotiates and advocates access for patients to selected skilled, acute or long term care facilities. Identifies available transportation resources and negotiates with patient/family for cost effective, safe transportation.
• Works with patient/family to assess patient eligibility for medication, co-pay and additional resource assistance.
• Facilitates the patients/families application to public and private government and community agencies, primarily Medicaid.
• Provides information and assistance to patients/families to secure financial and health assistance, organization financial assistance, and other governmental programs.
• Performs other duties as required or assigned.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

Bachelor's degree in Social Work or related Human Service field

Job description

Dartmouth Health is seeking a patient services advocate to assist patients and families in identifying, applying for, and securing necessary health care services and resources. You will also keep literature and directories updated for staff use and document services in medical records.

The role requires strong communication and organizational skills, plus collaboration with care teams to ensure timely access to benefits and transportation as needed.