Resource Specialist - Social Worker, Primary Care

UCLA Health and David Geffen School of Medicine; Lebanon (NH); On-site; USD 31,000 - 52,000; Full time

Job summary

Dartmouth Health in New Hampshire is seeking a Social Worker/Community Resource Navigator to assist patients and families in identifying barriers to care and accessing support services.

You will advocate for patients, maintain resource directories, document interactions in the medical record, and collaborate with care teams to improve health outcomes. This is a full-time role with standard business hours and a robust benefit package.

Qualifications

• Excellent interpersonal, communication, and organizational skills required.

Responsibilities

• Advocate for patients/families to obtain services and supports.
• Maintain and update resource directories and educational materials.
• Document services, referrals, and patient interactions in medical records.
• Identify transportation resources and facilitate access to care.
• Assess eligibility for medication, co-pay, and financial assistance.
• Assist with applications to Medicaid and government programs.
• Collaborate with care teams to address barriers to care.
• Navigate healthcare and public assistance systems to improve access.

Skills

Interpersonal skills

Communication

Organizational skills

Education

Bachelor's degree in Social Work or Human Service field or the equivalent in education and experience

Job description

POSITION STANDARDS

• Bachelor's degree in Social Work or Human Service field or the equivalent in education and experience required.
• Excellent interpersonal, communication, and organizational skills required.
• BLS within 30 days

POSITION PHYSICAL REQUIREMENTS

Anything listed here requires a pre-employment physical by Employee Health to determine if the employee is capable of meeting the requirements.

• Physical Activity:
• Upper Extremity:
• Push/Pull/Lift/Carry:

PART TWO: FUNCTIONAL RESPONSIBILITY

Position Objective

Provides assistance to patients/families and health care providers to identify barriers to care, provide information, and facilitate access to tangible, supportive, community, and governmental resources related to patient health care needs and social determinants of health.

Performance Expectation

• Acts as an advocate on behalf of patients/families in obtaining needed services, resources, and community supports for which they are eligible, particularly when barriers to care impact health outcomes.
• Maintains and updates resource directories, community resource information and related educational materials and applications for distribution to staff, patients, and families.
• Documents services provided, referrals, interventions, and patient interactions in the patient’s medical record and applicable databases.
• Negotiates and advocates access for patients to skilled, acute, or long-term care facilities. Identifies available transportation resources and works with patients/families to facilitate safe and cost-effective transportation arrangements.
• Works with patients/families to assess eligibility for medication assistance, co-pay assistance, financial assistance, transportation resources, and other community-based supports.
• Facilitates patient/family applications to public and private governmental and community assistance programs, including Medicaid and other available state and federal resources.
• Provides information and assistance to patients/families to secure financial assistance, health coverage, community resources, organizational financial assistance, and other governmental programs.
• Collaborates with healthcare providers, care teams, and community agencies to identify and address barriers to care and facilitate access to appropriate resources and support services.
• Assists patients and families in navigating healthcare, community, and public assistance systems to support access to care and improve health outcomes.
• Performs other duties as required or assigned.

Min: $22.68
Max: $37.80

• Area of Interest: Allied Health/Clinical;
• Work Status: Mon-Fri 8am - 5pm;
• Employment Type: Full Time;
• Job ID: 5930

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans.

Dartmouth Health is an Aff…