Resource Specialist - Social Worker, Primary Care

Dartmouth Health; Lebanon (NH); On-site; USD 31,000 - 52,000; Full time

Job summary

Dartmouth Health in Lebanon, NH seeks a Social Worker/Community Resource Specialist to assist patients and families in navigating care, resources, and financial assistance. You will identify barriers and connect patients to community and governmental supports to improve health outcomes.

Responsibilities include advocating for access to services, maintaining resource directories, documenting encounters, and collaborating with care teams to address social determinants of health.

Qualifications

• Bachelor's degree in Social Work or Human Service field or the equivalent in education and experience required.
• Excellent interpersonal, communication, and organizational skills required.
• BLS within 30 days.

Responsibilities

• Provides assistance to patients/families and health care providers to identify barriers to care and facilitate access to resources.
• Acts as an advocate in obtaining services and supports for eligible patients, especially when barriers affect health outcomes.
• Maintains and updates resource directories and educational materials for staff, patients, and families.
• Documents services, referrals, interventions, and patient interactions in medical records and databases.
• Collaborates with care teams and community agencies to address barriers to care and access to resources.
• Assists patients in navigating healthcare, community, and public assistance systems to improve health outcomes.
• Performs other duties as required.

Skills

Interpersonal skills

Communication

Organizational skills

Education

Bachelor's degree in Social Work or Human Service field

Job description

POSITION STANDARDS

• Bachelor's degree in Social Work or Human Service field or the equivalent in education and experience required.
• Excellent interpersonal, communication, and organizational skills required.
• BLS within 30 days

POSITION PHYSICAL REQUIREMENTS

Anything listed here requires a pre-employment physical by Employee Health to determine if the employee is capable of meeting the requirements.

• Physical Activity:
• Upper Extremity:
• Push/Pull/Lift/Carry:

PART TWO: FUNCTIONAL RESPONSIBILITY

Position Objective

Provides assistance to patients/families and health care providers to identify barriers to care, provide information, and facilitate access to tangible, supportive, community, and governmental resources related to patient health care needs and social determinants of health.

Performance Expectation

• Acts as an advocate on behalf of patients/families in obtaining needed services, resources, and community supports for which they are eligible, particularly when barriers to care impact health outcomes.
• Maintains and updates resource directories, community resource information, and related educational materials and applications for distribution to staff, patients, and families.
• Documents services provided, referrals, interventions, and patient interactions in the patient’s medical record and applicable databases.
• Negotiates and advocates access for patients to skilled, acute, or long-term care facilities. Identifies available transportation resources and works with patients/families to facilitate safe and cost-effective transportation arrangements.
• Works with patients/families to assess eligibility for medication assistance, co-pay assistance, financial assistance, transportation resources, and other community-based supports.
• Facilitates patient/family applications to public and private governmental and community assistance programs, including Medicaid and other available state and federal resources.
• Provides information and assistance to patients/families to secure financial assistance, health coverage, community resources, organizational financial assistance, and other governmental programs.
• Collaborates with healthcare providers, care teams, and community agencies to identify and address barriers to care and facilitate access to appropriate resources and support services.
• Assists patients and families in navigating healthcare, community, and public assistance systems to support access to care and improve health outcomes.
• Performs other duties as required or assigned.

Min: $22.68
Max: $37.80

• Area of Interest: Allied Health/Clinical;
• Work Status: Mon-Fri 8am - 5pm;
• Employment Type: Full Time;
• Job ID: 5930

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | DHMC and Clinics Careers

Dartmouth Health is an Affirmitive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.