Remote Sleep Coach – CPAP Therapy & Patient Support

Accendra Health; Phoenix (AZ); Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Sleep Coach to provide stellar customer service and CPAP therapy guidance to patients. You will educate on therapy usage, adherence barriers, and insurance requirements while guiding patients toward ongoing home care success.

You will engage with CPAP patients via calls, review usage data, troubleshoot equipment, and encourage app-based engagement to support adherence and outcomes.

Qualifications

• High school diploma or equivalent.
• Knowledge and experience working with patients diagnosed with OSA preferred
• Experience with various insurance plans (HMO, PPO, Medicare)

Responsibilities

• The Sleep Coach will be responsible for the proactive and reactive patient outreach for the first full year of CPAP therapy.
• Place and take (inbound/outbound) calls for new CPAP sleep patients to coach, educate and encourage patients with their CPAP therapy; help with troubleshooting equipment issues will also be provided.
• Sleep Coach will utilize manufacturers software to review patient usage information to ensure patient call will be data driven.
• Sleep Coach will use knowledge of OSA to assist with coaching conversation to ensure patient understands the potential effectiveness of therapy.
• Sleep Coach will have a basic understanding of all manufacturer PAP and mask equipment to assist with typical troubleshooting questions.
• Encourage patient to take an active role in their therapy by downloading and using manufacturer mobile app solutions.
• Verifies patient demographics, physician and notification preferences and documents with each patient contact.
• Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
• Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
• Adhere to HIPAA guidelines.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Education

High school diploma or equivalent

OSA patient knowledge

Experience with insurance plans (HMO, PPO, Medicare)

Tools

MS Project

Visio

Excel

PowerPoint

Word

Access

Job description

Accendra Health is seeking a Sleep Coach to provide stellar customer service and CPAP therapy guidance to patients. You will educate on therapy usage, adherence barriers, and insurance requirements while guiding patients toward ongoing home care success.

You will engage with CPAP patients via calls, review usage data, troubleshoot equipment, and encourage app-based engagement to support adherence and outcomes.