Remote Slate CRM Portal Developer

Indiana University; Indianapolis (IN); Remote; USD 62,000 - 69,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Dental insurance

HSA with IU contributions

Paid holidays and time off

Tuition subsidy for IU courses

Job summary

Indiana University is seeking individuals to advance enrollment management initiatives at IU Indianapolis. The role emphasizes innovation, change, and entrepreneurial mindsets to support the Division of Enrollment Management.

The position focuses on CRM optimization, data dashboards, and collaborative work with Undergraduate Admissions and university partners. Remote work is offered, with a salary in the advertised range and opportunities in IT and data analytics.

Qualifications

• Education beyond the minimum required may be substituted for work experience.
• Work experience beyond the minimum required may be substituted for education.
• Experience with education abroad-specific CRM systems and/or admissions CRM systems and database management.
• Familiarity with higher education as a field, and associated application processes and business practices.
• Bachelor's degree preferred in computer science, business systems, or related field.
• 2 years in customer/application support, programming, or a related experience.
• Preferred: 3 years of related experience.

Responsibilities

• Develops, maintains, and performs ongoing quality improvement of portals within Slate Customer Relationship Management (CRM).
• Develops and supports application, enrollment management, and data analytics functions that meet IU standards for data security and user management.
• Collaborates with all sub-units of Undergraduate Admissions and university partners.
• Monitors and troubleshoots implementation issues; conducts post-implementation evaluations.
• Acts as a process development resource and internal consultant.
• Maintains student records according to university requirements.
• Creates and maintains CRM system data dashboards.
• Stays current with CRM system trends and advancements, makes recommendations.
• Conducts experienced assessments to understand office business needs and strategic direction and identifies solutions to achieve goals.
• Consults with staff and business users to identify, analyze, refine, and document business requirements and processes and develop associated solutions.
• Performs experienced business analyses, including construction of data models, business use cases, process flows, and technical specifications for transition to Slate CRM.
• Establishes system requirements through functional and technical assessments of existing software.
• Ensures uniform documentation presentation and content structure including, but not limited to, online documentation, web accessibility, and university branding.

Skills

HTML

CSS

JavaScript

SQL

Liquid Mark-Up

Communication

multitasking

Customer service

Problem solving

Education

Bachelor's degree in CS/BI/related field

Job description

Indiana University is seeking individuals to advance enrollment management initiatives at IU Indianapolis. The role emphasizes innovation, change, and entrepreneurial mindsets to support the Division of Enrollment Management.

The position focuses on CRM optimization, data dashboards, and collaborative work with Undergraduate Admissions and university partners. Remote work is offered, with a salary in the advertised range and opportunities in IT and data analytics.