Slate CRM Portal Developer (Application Administrator)

Indiana University; Indianapolis (IN); Remote; USD 62,000 - 69,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Dental insurance

HSA with IU contributions

Paid holidays and time off

Tuition subsidy for IU courses

Job summary

Indiana University is seeking individuals to advance enrollment management initiatives at IU Indianapolis. The role emphasizes innovation, change, and entrepreneurial mindsets to support the Division of Enrollment Management.

The position focuses on CRM optimization, data dashboards, and collaborative work with Undergraduate Admissions and university partners. Remote work is offered, with a salary in the advertised range and opportunities in IT and data analytics.

Qualifications

• Education beyond the minimum required may be substituted for work experience.
• Work experience beyond the minimum required may be substituted for education.
• Experience with education abroad-specific CRM systems and/or admissions CRM systems and database management.
• Familiarity with higher education as a field, and associated application processes and business practices.
• Bachelor's degree preferred in computer science, business systems, or related field.
• 2 years in customer/application support, programming, or a related experience.
• Preferred: 3 years of related experience.

Responsibilities

• Develops, maintains, and performs ongoing quality improvement of portals within Slate Customer Relationship Management (CRM).
• Develops and supports application, enrollment management, and data analytics functions that meet IU standards for data security and user management.
• Collaborates with all sub-units of Undergraduate Admissions and university partners.
• Monitors and troubleshoots implementation issues; conducts post-implementation evaluations.
• Acts as a process development resource and internal consultant.
• Maintains student records according to university requirements.
• Creates and maintains CRM system data dashboards.
• Stays current with CRM system trends and advancements, makes recommendations.
• Conducts experienced assessments to understand office business needs and strategic direction and identifies solutions to achieve goals.
• Consults with staff and business users to identify, analyze, refine, and document business requirements and processes and develop associated solutions.
• Performs experienced business analyses, including construction of data models, business use cases, process flows, and technical specifications for transition to Slate CRM.
• Establishes system requirements through functional and technical assessments of existing software.
• Ensures uniform documentation presentation and content structure including, but not limited to, online documentation, web accessibility, and university branding.

Skills

HTML

CSS

JavaScript

SQL

Liquid Mark-Up

Communication

multitasking

Customer service

Problem solving

Education

Bachelor's degree in CS/BI/related field

Job description

Department Information

Optimizing our enrollment mix is crucial to the long-term viability of Indiana University (IU) Indianapolis. There are several factors that influence a student's college choice, persistence, graduation and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Financial Aid & Scholarships, Office of the Registrar, Office for Veterans and Military personnel, P12, as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.

Job Summary

The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis.

Department-Specific Responsibilities

• Develops, maintains, and performs ongoing quality improvement of portals within Slate Customer Relationship Management (CRM).
• Develops and supports application, enrollment management, and data analytics functions that meet IU standards for data security and user management.
• Collaborates with all sub-units of Undergraduate Admissions and university partners.
• Monitors and troubleshoots implementation issues; conducts post-implementation evaluations.
• Acts as a process development resource and internal consultant.
• Maintains student records according to university requirements.
• Creates and maintains CRM system data dashboards.
• Stays current with CRM system trends and advancements, makes recommendations.
• Conducts experienced assessments to understand office business needs and strategic direction and identifies solutions to achieve goals.
• Consults with staff and business users to identify, analyze, refine, and document business requirements and processes and develop associated solutions.
• Performs experienced business analyses, including construction of data models, business use cases, process flows, and technical specifications for transition to Slate CRM.
• Establishes system requirements through functional and technical assessments of existing software.
• Ensures uniform documentation presentation and content structure including, but not limited to, online documentation, web accessibility, and university branding.

General Responsibilities

• Provides specialized customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applications and products.
• Performs complex upgrades, releases, customization, and documentation of work according to team's established methodology.
• Performs programming, scripting, and modifications of application and products for corrective action.
• Collaborates with technical and functional business clients and teams within the central information technology organization.
• Contributes to project planning, objective formulation, task estimation and evaluation of customer requests.
• May train, mentor, and provide guidance and feedback to less experienced staff.

Qualifications

• Education beyond the minimum required may be substituted for work experience.
• Work experience beyond the minimum required may be substituted for education.
• Experience with education abroad-specific CRM systems and/or admissions CRM systems and database management.
• Familiarity with higher education as a field, and associated application processes and business practices.
• EDUCATION Required: Bachelor's degree (preferably in computer science, business systems, or a related field).
• WORK EXPERIENCE Required: 2 years in customer/application support, programming, or a related experience.
• Preferred: 3 years of related experience.

SKILLS

• Proficient written and verbal communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.
• Quickly troubleshoots and resolves problems.
• Performs work independently with minimal supervision.
• Effectively coaches and delivers constructive feedback.
• Proficient in HTML, CSS, Javascript, SQL, Liquid Mark-Up.
• Ability to collaborate within and across units in a highly collegial and professional manner.
• Strong team orientation.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Understanding of relational database structures and configurable joins for reporting and content delivery.
• Understands the unit's perspectives and business processes that need to be met and proactively identifies enhancements and improvements that meet those unique needs.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This is a fully remote position. However, this is subject to change in the future based on university policy and business needs.

Advertised Salary

$62,000.00 - $69,000.00 annually

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Job Classification

Career Level: Career FLSA: Exempt Job Function: Information Technology Job Family: Software/App, Admin & Analysis Click here to learn more about Indiana University's Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us Request Support

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