Remote Site Engagement & Insights Lead

WCG Clinical, Inc.; Richmond (VA); Remote; USD 92,000 - 143,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Paid holidays

Job summary

WCG Clinical, Inc. in the United States seeks a Site Engagement & Insights Associate Director to lead the CenterWatch survey program and champion the site perspective across the business.

This role owns the full survey lifecycle—from instrument design and fielding to analysis and client readouts—connecting insights to product and service development across our global network of sites.

Qualifications

• 8+ years of experience in clinical research, with significant time in clinical operations, site engagement, site management, or related sponsor, CRO, or site-facing roles.
• Demonstrated success building and managing site engagement programs and long‑term relationships with investigators, study coordinators, and site leadership.
• Experience designing, fielding, and analyzing surveys or voice‑of‑customer research programs strongly preferred.

Responsibilities

• Works with leadership to manage end-to-end execution of the WCG CenterWatch Global Site Relationship Survey program, including the biennial Global Site Survey and the companion Sponsor Company Survey, from design kickoff through survey launch, data collection, report finalization, and readout meetings.
• Supports the CenterWatch Forum of participating sponsor and CRO representatives – facilitates design kickoff and review discussions, prepares meeting materials and draft question sets, and manages the collaborative feedback process from initial draft through site collaboration, validation, and final release to companies.
• Plans and manages survey distribution and fielding, including sampling strategy, multi-language deployment, survey links and email templates for participating companies, site outreach and communications, response monitoring, and initiatives to grow and diversify the global respondent panel.
• Coordinates and leads client readout meetings and presentations, delivering findings and recommendations to sponsor, CRO, and site audiences up to the executive level.

Skills

Site engagement

Survey design

Data analysis

Executive presentation

Stakeholder management

Education

Bachelor’s degree

MS or MBA preferred

Tools

Survey tools

Job description

WCG Clinical, Inc. in the United States seeks a Site Engagement & Insights Associate Director to lead the CenterWatch survey program and champion the site perspective across the business.

This role owns the full survey lifecycle—from instrument design and fielding to analysis and client readouts—connecting insights to product and service development across our global network of sites.