Site Engagement & Insights Associate Director

WCG

United States

On-site

USD 92,000 - 143,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Dental and vision

401(k) with company match

Tuition reimbursement

Certification support

On-the-job training

Continuing education support

Paid holidays and vacation

Job summary

WCG seeks an experienced Site Engagement & Insights professional to lead the CenterWatch survey program, including global site and sponsor surveys. You will drive instrument design, fielding across a global site network, analysis, and client readouts, connecting insights to product and service development within WCG.

You will partner across analytics, marketing, and operations to advance site engagement, test survey flow, and ensure ethical standards while growing the respondent panel and

Qualifications

8+ years of experience in clinical research, with significant time in clinical operations, site engagement, site management, or related sponsor, CRO, or site-facing roles.
Demonstrated success building and managing site engagement programs and long-term relationships with investigators, study coordinators, and site leadership.
Experience designing, fielding, and analyzing surveys or voice-of-customer research programs strongly preferred.
Deep understanding of clinical trial operations, staffing, workload, and study start-up.
Excellent presentation and facilitation skills for executive audiences.
Strong writing skills for reports, publications, and client communications.

Responsibilities

Manage end-to-end execution of the CenterWatch Global Site Relationship Survey program, incl. biennial Global Site Survey and companion Sponsor Company Survey.
Support the CenterWatch Forum with design kickoff, materials, and feedback process from draft to final release.
Design survey instruments with Benchmarking & Analytics team, including attribute frameworks and taxonomies.
Plan and manage survey distribution, fielding, sampling strategy, multi-language deployment, and respondent panel growth.
Analyze survey results, translate data into actionable insights and compelling narratives.
Develop benchmark reports, publications, and client deliverables with region/country/role analyses.
Coordinate client readouts and present findings to sponsor, CRO, and site audiences up to executive level.

Skills

Site engagement

Survey research

Presentation skills

Client communications

Project management

Education

Bachelor's degree

MS/MBA preferred

Job description

Travel Requirements

0% - 5%

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine-empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

Why WCG

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What We Offer

Comprehensive health and financial protection - Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts
Resources that support your whole life - Employee assistance programs and work/life balance tools
Investment in your growth - Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support
Time to recharge - Paid holidays, vacation, and sick time
Pathways forward - Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

Job Summary

The Site Engagement & Insights Associate Director helps lead WCG's CenterWatch site survey research program - including the Global Site Relationship Survey, the companion Sponsor Company Survey, and the CenterWatch Forum of participating sponsor and CRO companies - and serves as a champion for the site perspective across the business. This role owns the full survey lifecycle - instrument design and development, distribution and fielding across WCG's global network of research sites, analysis and interpretation of results, and delivery of client readouts - and connects survey insights to other WCG business units to strengthen site engagement, inform product and service development, and deepen sponsor, CRO, and site relationships.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Works with leadership to manage end-to-end execution of the WCG CenterWatch Global Site Relationship Survey program, including the biennial Global Site Survey and the companion Sponsor Company Survey, from design kickoff through survey launch, data collection, report finalization, and readout meetings.
Supports the CenterWatch Forum of participating sponsor and CRO representatives - facilitates design kickoff and review discussions, prepares meeting materials and draft question sets, and manages the collaborative feedback process from initial draft through site collaboration, validation, and final release to companies.
Designs and develops survey instruments in collaboration with the Benchmarking & Analytics team, including sponsor/CRO attribute frameworks, site characteristic taxonomies, and importance factors; applies attribute optimization and redundancy analyses to reduce respondent burden while preserving insight.
Plans and manages survey distribution and fielding, including sampling strategy, multi-language deployment, survey links and email templates for participating companies, site outreach and communications, response monitoring, and initiatives to grow and diversify the global respondent panel.
Partners with analysts to analyze survey results, interpret findings, and translate data into actionable insights and compelling narratives.
Develops benchmark reports, publications, and custom client deliverables based on survey findings, including region-, country-, and role-specific analyses and custom data cuts.
Coordinates and leads client readout meetings and presentations, delivering findings and recommendations to sponsor, CRO, and site audiences up to the executive level.
Serves as a voice of the site within WCG - builds and maintains trusted relationships with investigators, research coordinators, and site leadership; partners with sites to test survey flow, logic, and feasibility and ensures the site perspective informs WCG products and services.
Connects survey findings and site insights to other WCG business units; identifies and pursues cross-business opportunities to act on what sites are telling us.
Partners with marketing and commercial teams to promote survey participation and support commercialization of benchmark reports and related offerings.
Monitors industry trends in site engagement, site burden, and clinical trial operations to keep the survey program current and differentiated.
Maintains standards for data quality, respondent confidentiality, and research ethics across the program.
Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

Education Requirements

Bachelor's degree in life sciences, public health, business, or related field required*; advanced degree (e.g., MS, MPH, MBA) preferred.
- *Equivalent experience in clinical research operations, site engagement, or survey research may be considered in lieu of a specific field of study.

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS

None required; clinical research certification (e.g., ACRP, SOCRA) a plus.

Qualifications/Experience

8+ years of experience in clinical research, with significant time in clinical operations, site engagement, site management, or related sponsor, CRO, or site-facing roles.
Demonstrated success building and managing site engagement programs and long-term relationships with investigators, study coordinators, and site leadership.
Experience designing, fielding, and analyzing surveys or voice-of-customer research programs strongly preferred.
Deep understanding of clinical trial operations and the challenges facing research sites, including staffing, workload, technology burden, and study start-up.
Excellent presentation and facilitation skills, with experience delivering findings and recommendations to executive audiences.
Comfortable working with quantitative and qualitative data; able to partner with analysts and translate results for non-technical audiences.
Strong writing skills for reports, publications, and client communications.
Established industry network and external visibility (e.g., conference speaking, industry working groups) a plus.
The candidate must be able to work independently in a fast-paced environment where direction may change and collaborate effectively across business units and functions.
Must be dependable, customer-focused, and results driven.

Travel Requirements