Site Engagement & Insights Associate Director

WCG Clinical, Inc.; United States; Remote; USD 92,000 - 143,000; Full time

Job summary

WCG is seeking an experienced Site Engagement & Insights Associate Director to lead the global Site Relationship Survey programs and related sponsor surveys, delivering insights to strengthen sponsor, CRO, and site relationships.

You will own the full survey lifecycle, from instrument design to fielding, analysis, and client readouts, and collaborate across analytics, benchmarking, marketing, and product teams to turn findings into actionable recommendations.

Qualifications

• 8+ years of experience in clinical research, with site engagement or operations.
• Proven success building long-term relationships with investigators and sites.
• Experience designing, fielding, and analyzing surveys.
• Strong presentation and facilitation skills for executive audiences.
• Excellent writing skills and ability to translate findings into client-ready deliverables.

Responsibilities

• Manage end-to-end execution of the Global Site Relationship Survey program.
• Facilitate CenterWatchForum discussions and prepare materials.
• Design survey instruments with cross-functional teams.
• Plan distribution, sampling, and multilingual deployment.
• Analyze survey results and translate insights into recommendations.
• Lead client readouts and present findings to sponsor/CRO/site audiences.
• Maintain data quality, confidentiality, and research ethics.

Skills

Site engagement

Relationship building

Survey design

Communication

Data interpretation

Education

Bachelor’s degree in life sciences or related field

Advanced degree (MS/ MPH/ MBA) preferred

Job description

About WCG

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

Why WCG

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What we offer:

Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accountsResources that support your whole life – Employee assistance programs and work/life balance toolsInvestment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education supportTime to recharge – Paid holidays, vacation, and sick timePathways forward – Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

Job Summary

The Site Engagement & Insights Associate Director helps lead WCG’sCenterWatchsite survey research program – including the Global Site Relationship Survey, the companion Sponsor Company Survey, and theCenterWatchForum of participating sponsor and CRO companies – and serves as a champion for the site perspective across the business.This role owns the full survey lifecycle – instrument design and development, distribution and fielding across WCG’s global network of research sites, analysis and interpretation of results, and delivery of client readouts – and connects survey insights to other WCG business units to strengthen site engagement, inform product and service development, and deepen sponsor, CRO, and site relationships.

ESSENTIAL DUTIES/RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.Theaccountabilitieslisted below are representative of the knowledge, skills, and/or abilityrequired.

• Works with leadership to manage end-to-end execution of the WCGCenterWatchGlobal Site Relationship Survey program, including the biennial Global Site Survey and the companion Sponsor Company Survey, from design kickoff through survey launch, data collection, report finalization, and readout meetings.

• Supports theCenterWatchForum of participating sponsor and CRO representatives –facilitatesdesign kickoff and review discussions, prepares meeting materials and draft question sets, and manages the collaborative feedback process frominitialdraft through site collaboration, validation, and final release tocompanies.

• Designs and develops survey instruments in collaboration with the Benchmarking & Analytics team, including sponsor/CRO attribute frameworks, site characteristic taxonomies, and importance factors; applies attribute optimization and redundancy analyses to reduce respondent burden while preservinginsight.

• Plans and manages survey distribution and fielding, including sampling strategy, multi-language deployment, survey links and email templates for participating companies, site outreach and communications, response monitoring, and initiatives to grow and diversify the global respondentpanel.

• Partners with analysts to analyze survey results, interpret findings, and translate data into actionable insights and compellingnarratives.

• Develops benchmark reports, publications, and custom client deliverables based on survey findings, including region-, country-, and role-specific analyses and custom datacuts.

• Coordinates and leads client readout meetings and presentations, delivering findings and recommendations to sponsor, CRO, and site audiences up to the executivelevel.

• Serves as a voice of the site within WCG – builds andmaintainstrusted relationships with investigators, research coordinators, and site leadership; partners with sites to test survey flow, logic, and feasibility and ensures the site perspective inform WCG products andservices.

• Connects survey findings and site insights to other WCG business units;identifiesandpursuescross-business opportunities to act on what sites are tellingus.

• Partners with marketing and commercial teams to promote survey participation and support commercialization of benchmark reports and relatedofferings.

• Monitorsindustry trends in site engagement, site burden, and clinical trial operations to keep the survey program current anddifferentiated.

• Maintains standards for data quality, respondent confidentiality, and research ethics across theprogram.

• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

EDUCATION REQUIREMENTS:

• Bachelor’s degree in life sciences, public health, business, or related field required*; advanceddegree (e.g., MS, MPH, MBA) preferred.
  • *Equivalent experience in clinical research operations, site engagement, or survey research may be considered in lieu of a specific field of study.

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS: Nonerequired; clinical research certification (e.g., ACRP, SOCRA)aplus.

QUALIFICATIONS/EXPERIENCE:

• 8+years of experience in clinical research, with significant time in clinical operations, site engagement, site management, or related sponsor, CRO, or site-facing roles.

• Demonstrated success building and managing site engagement programs and long-term relationships with investigators, study coordinators, and siteleadership.

• Experience designing, fielding, and analyzing surveys or voice-of-customer research programsstronglypreferred.

• Deep understanding of clinical trial operations and the challenges facing research sites, including staffing, workload, technology burden, and studystart-up.

• Excellent presentation and facilitation skills, with experience delivering findings and recommendations to executiveaudiences.

• Comfortable working with quantitative and qualitative data; able to partner with analysts and translate results for non-technicalaudiences.

• Strong writing skills for reports, publications, and client communications.

• Established industry network and external visibility (e.g., conference speaking, industry working groups)aplus.

• The candidate must be able to work independently in a fast-paced environment wheredirectionmay change and collaborate effectively across business units andfunctions.

• Must be dependable, customer-focused, and resultsdriven.

TRAVEL REQUIREMENTS:

0% – 5%

5% - 10%

10% - 20%

20% - 50%

>50%

Pay Range

USD $91,980.00 - USD $143,000.00 /Yr.

EEOC Statement

WCG is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, pregnancy, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans' Readjustment Act and Section 503 of the Rehabilitation Act. We promote a "One WCG" culture where all are welcome, respected, valued, and empowered to make a difference every day to advance clinical research.