Remote Track & Trace CSR — Logistics & Customer Service

Langham Logistics Inc.; Indianapolis (IN); Remote; USD 21,000 - 30,000; Full time

Job summary

Langham Logistics Inc. is seeking a Track and Trace CSR for a remote role based near Indianapolis. You will support customer shipments, manage real-time tracking, handle escalations, and coordinate with operations to meet pickup and delivery commitments.

Training occurs at our corporate office and quarterly meetings are required. The role requires strong communication, attention to detail, and proficiency with email and data entry.

Qualifications

• High school Diploma or GED required.
• Prefer 1–2 years’ experience in transportation/logistics.

Responsibilities

• Track shipments in real time and ensure accurate status updates.
• Escalate issues promptly to resolve delays or exceptions.
• Communicate with customers and internal teams to meet pickup and delivery requirements.
• Enter shipment data into the Transportation System Management system with accuracy.
• Respond to customer inquiries via email and portal in a timely manner.
• Participate in daily meetings and follow established procedures for tracking.

Skills

Verbal and written communication

Customer service orientation

Attention to detail

Time management

Prioritization

Interpersonal skills

Education

High school diploma or GED

Tools

Data entry

Email and Internet usage

Job description

Langham Logistics Inc. is seeking a Track and Trace CSR for a remote role based near Indianapolis. You will support customer shipments, manage real-time tracking, handle escalations, and coordinate with operations to meet pickup and delivery commitments.

Training occurs at our corporate office and quarterly meetings are required. The role requires strong communication, attention to detail, and proficiency with email and data entry.