Remote Travel Reservation Specialist - Customer Service

HRS Talent Solutions; Toledo (OH); Remote; USD 34,000 - 49,000; Full time

Job summary

HRS Talent Solutions in the United States is seeking a Travel Reservation Customer Service Agent. The role involves checking current online bookings, confirming reservations, guiding customers to itinerary details, and handling change requests.

This full-time remote position combines written customer service with office administration while adhering to policy. You will identify booking stages, route questions to the travel owner when needed, and maintain accurate records.

Qualifications

• Experience in customer service or travel-related support.
• Familiarity with travel booking processes and itineraries.
• Accuracy with names and dates is essential.

Responsibilities

• Review written booking and itinerary questions.
• Check the current online reservation stage.
• Share approved confirmation or document paths.
• Record a change request without treating it as complete.
• Route fare, payment, and travel-rule questions.
• Maintain a clear correspondence history.

Skills

Customer service

Travel booking

Communication

Attention to detail

Tools

Booking system

Job description

HRS Talent Solutions in the United States is seeking a Travel Reservation Customer Service Agent. The role involves checking current online bookings, confirming reservations, guiding customers to itinerary details, and handling change requests.

This full-time remote position combines written customer service with office administration while adhering to policy. You will identify booking stages, route questions to the travel owner when needed, and maintain accurate records.