Remote Shipment Inquiry Specialist

Hrstalentsolutions; Mesa (AZ); Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Quiet home office

Remote work

Job summary

Hrstalentsolutions is seeking a Shipment Inquiry Representative for a full-time remote role. You will review shipment questions, verify carrier milestones, and clearly explain tracking statuses to customers. The job emphasizes accurate reference matching and careful handling of sensitive order data.

Training will cover carrier statuses and escalation timing. The position offers a quiet home office setup and an hourly pay of $30, with employer-confirmed hours.

Qualifications

• Calm writing and accurate reference matching are key.
• Customer service mindset is helpful.

Responsibilities

• Review assigned online shipment questions.
• Match the customer inquiry to the correct parcel.
• Check current approved carrier milestones.
• Explain label, transit, and delivered states accurately.
• Route damage or missing-delivery reports.
• Record a promised follow-up and owner.
• Protect address and order information.

Job description

Hrstalentsolutions is seeking a Shipment Inquiry Representative for a full-time remote role. You will review shipment questions, verify carrier milestones, and clearly explain tracking statuses to customers. The job emphasizes accurate reference matching and careful handling of sensitive order data.

Training will cover carrier statuses and escalation timing. The position offers a quiet home office setup and an hourly pay of $30, with employer-confirmed hours.