Remote Part-Time Parcel Tracking Specialist

HRS Talent Solutions; Newark (NJ); Remote; USD 37,000 - 40,000; Part time

Job summary

HRS Talent Solutions is seeking a Customer Service Shipment Tracking Assistant to work remotely on a part-time basis. You will locate the correct shipment in online order records, share approved tracking information, and record any questions the status does not answer.

You will not guarantee delivery times or treat a created label as proof of dispatch. Avoid public sharing of private shipment numbers; keep notes clear for the next agent and ensure the status shared is the employer's approved

Qualifications

• Previous customer service or office administration experience is welcome but not mandatory.
• You should be comfortable navigating online records and stating only what the source supports.

Responsibilities

• Read online order questions about tracking access.
• Match the customer, order, item, and shipment.
• Check the latest approved tracking record.
• Send the permitted link or current status wording.
• Flag missing, broken, or mismatched links.
• Route a disputed delivery to the proper specialist.
• Record the response and remaining owner.

Skills

Customer service

Job description

HRS Talent Solutions is seeking a Customer Service Shipment Tracking Assistant to work remotely on a part-time basis. You will locate the correct shipment in online order records, share approved tracking information, and record any questions the status does not answer.

You will not guarantee delivery times or treat a created label as proof of dispatch. Avoid public sharing of private shipment numbers; keep notes clear for the next agent and ensure the status shared is the employer's approved