Remote Shipment Tracking Specialist – Visibility & Delays

Sales Match; Nashville (TN); Remote; USD 46,000 - 67,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Sales Match in Nashville, TN seeks a Shipment Tracking Specialist. This fully remote, desk-based role focuses on shipment visibility and coordinating with carriers, drivers, and customers to provide clear status updates.

You will work with operations to verify milestones, resolve discrepancies, and maintain accurate tracking records. A 40-hour week and Tennessee-based remote work are expected, with varying shifts.

Qualifications

• High school diploma or equivalent.
• 1–2 years experience in shipment tracking, transportation support, or logistics coordination.
• Knowledge of shipment milestones, carrier updates, delivery schedules, and transit delays.
• Familiarity with transportation management systems and spreadsheet tools.
• Ability to compare updates from multiple sources and ask focused questions before communicating conclusions.
• Clear written and verbal communication for contacting carriers, drivers, customers, and colleagues professionally.
• Ability to prioritize active tracking requests and escalate when needed.
• A reliable computer, high‑speed internet, and quiet workspace with 40‑hour weekly commitment.
• Authorization to work in the United States.

Responsibilities

• Review shipment tracking requests from a shared queue, emails, and calls, identifying reference, update, and urgency.
• Check milestones, carrier status messages, and expected arrival times in MercuryGate, noting missing or conflicting updates.
• Verify references, destinations, delivery schedules, and contact information against shipment details before sharing status.
• Contact carriers and drivers to clarify locations or revised estimates when information needs confirmation.
• Record confirmed status updates, contacts, sources, and next actions for team visibility.
• Maintain tracking summaries in Google Sheets with consistent references and follow-up dates.
• Explain progress and revised delivery expectations clearly, distinguishing confirmed information from estimates.
• Follow up on overdue updates or missed milestones, escalating delays to the logistics team lead.
• Confirm final delivery status and close the tracking request with complete notes.
• Meet quality standards with accurate checks, timely turnaround, and actionable feedback.

Skills

Shipment tracking

Transportation coordination

Carrier communication

Spreadsheet skills

Attention to detail

Communication

Time management

Education

High school diploma or equivalent

Tools

MercuryGate

Google Sheets

Job description

Sales Match in Nashville, TN seeks a Shipment Tracking Specialist. This fully remote, desk-based role focuses on shipment visibility and coordinating with carriers, drivers, and customers to provide clear status updates.

You will work with operations to verify milestones, resolve discrepancies, and maintain accurate tracking records. A 40-hour week and Tennessee-based remote work are expected, with varying shifts.