Remote Shift Supervisor - Store Ops & Customer Experience

Trulieve; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve, a leader in the cannabis industry, seeks a Shift Supervisor to support the General Manager in daily operations at our Atlanta-area location. You will supervise store staff, ensure smooth opening and closing, and strive to deliver an outstanding patient and customer experience.

The role requires prior retail or customer service management, cash handling, and strong interpersonal skills. You will maintain brand standards, comply with state regulations, manage inventory, and collaborate

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism; ability to maintain confidentiality.
• Able to communicate in conversational English; operate electronic equipment.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Assist the General Manager/Assistant General Manager in leadership and supervision.
• Open/close procedures and supervise staff and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state-specific regulations.
• Provide coaching and development to the team to meet service standards.
• Monitor and maintain store inventory.
• Handle patient issues and escalations.
• Maintain relationships with business partners.
• Perform other tasks as assigned by management.

Skills

Prior management experience in retail,

Cash handling experience

Strong interpersonal skills

Conversational English

Operate electronic equipment

Professionalism & confidentiality

Customer service orientation

Education

High School Diploma

Job description

Trulieve, a leader in the cannabis industry, seeks a Shift Supervisor to support the General Manager in daily operations at our Atlanta-area location. You will supervise store staff, ensure smooth opening and closing, and strive to deliver an outstanding patient and customer experience.

The role requires prior retail or customer service management, cash handling, and strong interpersonal skills. You will maintain brand standards, comply with state regulations, manage inventory, and collaborate