Remote Servicing Compliance & QC Leader

Ultipro; Bellevue (WA); Remote; USD 120,000 - 160,000; Full time

Job summary

Evergreen Home Loans seeks a Servicing Compliance & QC Manager to lead regulatory reviews and quality control for the Servicing Division in Bellevue, WA.

This role develops, implements, and monitors internal compliance programs, ensuring accurate loan documents and adherence to federal and state rules.

You will train staff, calibrate monthly QC reviews, manage vendor certifications, and report findings to senior leadership to support a WOW customer experience.

Responsibilities

• Essential Duties and Responsibilities: Work with VP of Compliance to establish a team responsible for researching, developing and performing servicing compliance functions based upon regulatory and internal requirements
• Perform analysis of records, reports, regulations and operating procedures to develop review procedures, quality control reviews, controls and risk assessments, analysis of records, reports, regulations and operating practices and procedures
• Provide proactive guidance to Executive Management in identifying servicing compliance risk
• Ensure servicing compliance by maintaining expert, up-to-date knowledge of applicable regulatory changes and amended laws in all aspects of residential servicing
• Develop and maintain servicing compliance and QA/QC policies and procedures to foster a culture of compliance in the servicing division
• Continually monitor and evaluate the adequacy and efficacy of policies and procedures and company adherence
• Provide advance notification, which includes a summary of changes and the impact to the business, of all new requirements that go into effect
• Responsible for accuracy of all servicing loan documents and creation of new forms and disclosures as necessary
• Facilitate support for the Servicing Department on compliance-related questions and aid where to find necessary information.
• Monitor servicing risk by identifying and analyzing risk to Servicing business/portfolio
• Calibrate and perform monthly QC reviews of servicing files including due diligence reviews
• Proactively provide training and feedback to servicing staff based on QC findings and results
• Coordinate with Vendor Management to establish vendor vetting and oversight for annual vendor certifications and to perform vendor risk ratings and establish monthly performance scorecards with remediation plans
• In consultation with superiors and subordinates, develops efficient workflow patterns, establishes performance standards, procedures and policies, ensures adequate staffing and staff training as needed to support compliance reviews
• Engage with Compliance Oversight Committee to support communication and reporting on servicing compliance adherence.
• Other duties as assigned.

Job description

Evergreen Home Loans seeks a Servicing Compliance & QC Manager to lead regulatory reviews and quality control for the Servicing Division in Bellevue, WA.

This role develops, implements, and monitors internal compliance programs, ensuring accurate loan documents and adherence to federal and state rules.

You will train staff, calibrate monthly QC reviews, manage vendor certifications, and report findings to senior leadership to support a WOW customer experience.