Servicing Compliance & QC Manager

Ultipro; Bellevue (WA); Remote; USD 120,000 - 160,000; Full time

Job summary

Evergreen Home Loans seeks a Servicing Compliance & QC Manager to lead regulatory reviews and quality control for the Servicing Division in Bellevue, WA.

This role develops, implements, and monitors internal compliance programs, ensuring accurate loan documents and adherence to federal and state rules.

You will train staff, calibrate monthly QC reviews, manage vendor certifications, and report findings to senior leadership to support a WOW customer experience.

Responsibilities

• Essential Duties and Responsibilities: Work with VP of Compliance to establish a team responsible for researching, developing and performing servicing compliance functions based upon regulatory and internal requirements
• Perform analysis of records, reports, regulations and operating procedures to develop review procedures, quality control reviews, controls and risk assessments, analysis of records, reports, regulations and operating practices and procedures
• Provide proactive guidance to Executive Management in identifying servicing compliance risk
• Ensure servicing compliance by maintaining expert, up-to-date knowledge of applicable regulatory changes and amended laws in all aspects of residential servicing
• Develop and maintain servicing compliance and QA/QC policies and procedures to foster a culture of compliance in the servicing division
• Continually monitor and evaluate the adequacy and efficacy of policies and procedures and company adherence
• Provide advance notification, which includes a summary of changes and the impact to the business, of all new requirements that go into effect
• Responsible for accuracy of all servicing loan documents and creation of new forms and disclosures as necessary
• Facilitate support for the Servicing Department on compliance-related questions and aid where to find necessary information.
• Monitor servicing risk by identifying and analyzing risk to Servicing business/portfolio
• Calibrate and perform monthly QC reviews of servicing files including due diligence reviews
• Proactively provide training and feedback to servicing staff based on QC findings and results
• Coordinate with Vendor Management to establish vendor vetting and oversight for annual vendor certifications and to perform vendor risk ratings and establish monthly performance scorecards with remediation plans
• In consultation with superiors and subordinates, develops efficient workflow patterns, establishes performance standards, procedures and policies, ensures adequate staffing and staff training as needed to support compliance reviews
• Engage with Compliance Oversight Committee to support communication and reporting on servicing compliance adherence.
• Other duties as assigned.

Job description

Job Category: Servicing Compliance & Quality Control

Requisition Number: SERVI003032

• Full-Time
• Remote

Locations

Showing 1 location

Bellevue, WA 98006, USA

Description

At Evergreen Home Loans®, we believe homeownership changes lives and we’re passionate about helping people achieve it while creating a “WOW” experience along the way. Our mission is simple: deliver On Time and As Promised® service while changing the world one relationship at a time.

We’re looking for talented, customer-focused professionals who care as deeply about people, teamwork, and service excellence as we do.

Evergreen has been recognized as one of the Puget Sound Business Journal’s Best Places to Work multiple years running and has earned national recognition as a certified Great Place to Work®. Most recently, Evergreen was named one of the 2025 Fortune Best Workplaces in Financial Services & Insurance™.

Evergreen has also earned recognition from Top Workplaces, most recently receiving the 2026 Industry Award for Financial Services, along with multiple Culture Excellence Awards recognizing our commitment to associate well-being, leadership, professional development, and workplace culture.

At Evergreen, our culture is built on integrity, family, growth, and fun. We believe that when associates feel supported, empowered, and inspired, they deliver extraordinary experiences for customers and business partners alike. When you join Evergreen, you become part of a collaborative, people-first organization that values creative thinking, professional growth, and meaningful relationships. We invest in our associates through leadership development, coaching, community involvement, and opportunities to grow your career while making a real impact.

• A supportive and relationship-driven culture
• Competitive compensation and comprehensive benefits
• 401(k) with company match
• Professional development and career growth opportunities
• A company committed to giving back to the communities we serve

Discover what’s possible with Evergreen.

The Servicing Compliance & QC Manager oversees and manages compliance and quality control for Evergreen Home Loans’ (EHL’s) Servicing Division. This position will develop, implement and monitor the ongoing, internal compliance reviews covering the Servicing Department to help ensure that EHL has appropriate processes and methods to effectively comply with applicable federal and state regulations.

Essential Duties and Responsibilities:

• Work with VP of Compliance to establish a team responsible for researching, developing and performing servicing compliance functions based upon regulatory and internal requirements
• Perform analysis of records, reports, regulations and operating procedures to develop review procedures, quality control reviews, controls and risk assessments, analysis of records, reports, regulations and operating practices and procedures.
• Provide proactive guidance to Executive Management in identifying servicing compliance risk
• Ensure servicing compliance by maintaining expert, up-to-date knowledge of applicable regulatory changes and amended laws in all aspects of residential servicing
• Develop and maintain servicing compliance and QA/QC policies and procedures to foster a culture of compliance in the servicing division
• Continually monitor and evaluate the adequacy and efficacy of policies and procedures and company adherence
• Provide advance notification, which includes a summary of changes and the impact to the business, of all new requirements that go into effect
• Responsible for accuracy of all servicing loan documents and creation of new forms and disclosures as necessary
• Facilitate support for the Servicing Department on compliance-related questions and aid where to find necessary information.
• Monitor servicing risk by identifying and analyzing risk to Servicing business/portfolio
• Calibrate and perform monthly QC reviews of servicing files including due diligence reviews
• Proactively provide training and feedback to servicing staff based on QC findings and results
• Coordinate with Vendor Management to establish vendor vetting and oversight for annual vendor certifications and to perform vendor risk ratings and establish monthly performance scorecards with remediation plans
• In consultation with superiors and subordinates, develops efficient workflow patterns, establishes performance standards, procedures and policies, ensures adequate staffing and staff training as needed to support compliance reviews
• Engage with Compliance Oversight Committee to support communication and reporting on servicing compliance adherence.
• Other duties as assigned.

Performance Expectations:

• Perform all actions in accordance with the Mission, Vision, Convictions, policies, and procedures of EHL.
• Manage the department to meet or exceed department productivity, production, and/or financial metrics.
• Provide a “WOW” experience and effectively communicate with associates, clients, partners, and vendors via phone, written communication, and/or in person.
• Set clear expectations for associates and support their personal and