Remote Services Planner, Education Programs & Scheduling

Great Minds; Washington, Northern (District of Columbia, KY); Hybrid; USD 52,000 - 60,000; Full time

Job summary

Great Minds is seeking a detail-oriented Associate Services Planner for our Regional Services Operations teams. The role focuses on supporting the preparation and close-out activities for professional learning services engagements in partnership with the Lead Services Planner.

Responsibilities include scheduling, staffing, and coordinating with coaches, customers, and internal teams to ensure accurate records, timely service delivery, and adherence to SLAs.

Qualifications

• At least 1 year of experience in planning and coordinating professional learning or other services.
• Highly detailed and process oriented and capable of managing many concurring items and quality and timely completion.
• Commitment to meeting service level expectations
• Proactive communicator that looks ahead and identifies issues and risks to meeting customer needs and takes action to resolve
• Very strong customer-centric orientation with skills to effectively communicate and partner with other internal teams
• Team player with a commitment to excellence and a high level of integrity

Responsibilities

• Act as partner to Lead Services Planner in support of the end-to-end process of scheduling, staffing, and completing professional learning services in assigned territories
• Track upcoming engagements and enter approved staffing plans into the scheduling tool and confirm assignments with coaches
• Maintain accurate and quality of records in the scheduling tool
• Lead preparation activities for service sessions, including communicating with customers to confirm service session details and logistics
• Arrange other session logistics, such as facilitation materials, and coordinate internally as needed
• Understand documentation requirements for each customer and develop proper and timely documentation
• Confirm completion of each session and trigger other close-out activities (e.g., Coaching Debrief)
• Conduct pre-invoicing process steps to trigger process for Accounting and coordinate with Accounting and Sales to resolve issues and follow through to resolution
• Ensure timely completion of preparation and close-out activities in accordance with service level agreements

Skills

Planning and coordinating professional

Attention to detail

Customer-centric orientation

Communication

Team player

Education

Bachelor’s degree or equivalent experience

Job description

Great Minds is seeking a detail-oriented Associate Services Planner for our Regional Services Operations teams. The role focuses on supporting the preparation and close-out activities for professional learning services engagements in partnership with the Lead Services Planner.

Responsibilities include scheduling, staffing, and coordinating with coaches, customers, and internal teams to ensure accurate records, timely service delivery, and adherence to SLAs.