Associate Services Planner (Fixed Term)

Great Minds; Washington, Northern (District of Columbia, KY); Hybrid; USD 52,000 - 60,000; Full time

Job summary

Great Minds is seeking a detail-oriented Associate Services Planner for our Regional Services Operations teams. The role focuses on supporting the preparation and close-out activities for professional learning services engagements in partnership with the Lead Services Planner.

Responsibilities include scheduling, staffing, and coordinating with coaches, customers, and internal teams to ensure accurate records, timely service delivery, and adherence to SLAs.

Qualifications

• At least 1 year of experience in planning and coordinating professional learning or other services.
• Highly detailed and process oriented and capable of managing many concurring items and quality and timely completion.
• Commitment to meeting service level expectations
• Proactive communicator that looks ahead and identifies issues and risks to meeting customer needs and takes action to resolve
• Very strong customer-centric orientation with skills to effectively communicate and partner with other internal teams
• Team player with a commitment to excellence and a high level of integrity

Responsibilities

• Act as partner to Lead Services Planner in support of the end-to-end process of scheduling, staffing, and completing professional learning services in assigned territories
• Track upcoming engagements and enter approved staffing plans into the scheduling tool and confirm assignments with coaches
• Maintain accurate and quality of records in the scheduling tool
• Lead preparation activities for service sessions, including communicating with customers to confirm service session details and logistics
• Arrange other session logistics, such as facilitation materials, and coordinate internally as needed
• Understand documentation requirements for each customer and develop proper and timely documentation
• Confirm completion of each session and trigger other close-out activities (e.g., Coaching Debrief)
• Conduct pre-invoicing process steps to trigger process for Accounting and coordinate with Accounting and Sales to resolve issues and follow through to resolution
• Ensure timely completion of preparation and close-out activities in accordance with service level agreements

Skills

Planning and coordinating professional

Attention to detail

Customer-centric orientation

Communication

Team player

Education

Bachelor’s degree or equivalent experience

Job description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products—Eureka Math and Eureka Math², Wit & Wisdom, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

• Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.


• Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

Great Minds is looking for a detail-oriented individual to join our team as an Associate Services Planner in our Regional Services Operations teams. In this role, the individual will be responsible for supporting the preparation and close-out activities for professional learning services engagements in close partnership with the Lead Services Planner. This role helps ensure timely completion of work activities for staffing and preparation of services and maintains accurate and high-quality records. This role is primarily internal facing with some limited interaction with customers to confirm details and logistics in preparation for upcoming service sessions.

Responsibilities

• Act as partner to Lead Services Planner in support of the end-to-end process of scheduling, staffing, and completing professional learning services in assigned territories


• Track upcoming engagements and enter approved staffing plans into the scheduling tool and confirm assignments with coaches


• Maintain accurate and quality of records in the scheduling tool


• Lead preparation activities for service sessions, including communicating with customers to confirm service session details and logistics


• Arrange other session logistics, such as facilitation materials, and coordinate internally as needed


• Understand documentation requirements for each customer and develop proper and timely documentation


• Confirm completion of each session and trigger other close-out activities (e.g., Coaching Debrief)


• Conduct pre-invoicing process steps to trigger process for Accounting and coordinate with Accounting and Sales to resolve issues and follow through to resolution


• Ensure timely completion of preparation and close-out activities in accordance with service level agreements

Qualifications

• At least 1 year of experience in planning and coordinating professional learning or other services


• Highly detailed and process oriented and capable of managing many concurring items and quality and timely completion


• Commitment to meeting service level expectations


• Proactive communicator that looks ahead and identifies issues and risks to meeting customer needs and takes action to resolve


• Very strong customer-centric orientation with skills to effectively communicate and partner with other internal teams


• Team player with a commitment to excellence and a high level of integrity

Required Education

Bachelor’s degree or equivalent experience

Status

Full-time, one-year contract

Location

Remote

The expected base salary range for this position is $52,000-$60,000, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.

New employees will be required to successfully complete a background check.

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.