Remote ServiceNow Training Architect

Cognizant; San Francisco (CA); Remote; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant seeks a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across the organization and client teams. You will collaborate with Global Training, ServiceNow SMEs, delivery teams, and leaders to build a strong talent pipeline and enable successful ServiceNow implementations.

In this remote role, you will design, deliver, and continuously improve instructor-led and virtual training; mentor trainers; assess learner

Qualifications

• 5+ years of experience delivering ServiceNow implementations, training, or enablement programs.
• Strong working knowledge of the ServiceNow platform and ability to communicate technical concepts to diverse audiences.
• Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
• ServiceNow Certified System Administrator (CSA) certification.
• Certified Implementation Specialist (CIS) certifications in at least two ServiceNow product areas.
• Strong presentation, facilitation, coaching, mentoring, and communication skills.
• Experience developing training materials, learning content, and certification preparation resources.
• Bachelor's degree in Computer Science, Information Systems, MIS, or related field, or equivalent experience.

Responsibilities

• Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
• Design, develop, and continuously improve learning content, including training materials, hands-on labs, job aids, exercises, and certification preparation resources.
• Partner with Global Training to support regional learning strategies aligned with business priorities and ServiceNow capability goals.
• Mentor and enable trainers, consultants, and team members to drive high-quality learning experiences.
• Assess learner progress, provide coaching and feedback, and support readiness for ServiceNow certifications and project assignments.
• Collaborate with subject matter experts and delivery teams to ensure training content reflects current platform capabilities, best practices, and market trends.
• Promote knowledge-sharing initiatives and contribute to thought leadership, training innovation, and capability development programs.
• Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.

Skills

ServiceNow

Training delivery

Certification prep

Facilitation

Communication

Education

Bachelor's degree

Tools

ServiceNow platform

Job description

Cognizant seeks a ServiceNow Technical Trainer to develop and deliver engaging learning experiences that strengthen ServiceNow capabilities across the organization and client teams. You will collaborate with Global Training, ServiceNow SMEs, delivery teams, and leaders to build a strong talent pipeline and enable successful ServiceNow implementations.

In this remote role, you will design, deliver, and continuously improve instructor-led and virtual training; mentor trainers; assess learner