Remote ServiceNow Technical Lead Architecture & Delivery

Cognizant; Jackson (MS); Remote; USD 108,000 - 122,000; Full time

Job summary

Cognizant seeks a ServiceNow Technical Lead for a full-time remote opportunity. You will guide platform roadmap, architecture standards, and release cycles across ITSM, CMDB/CSDM, and related modules.

Lead a team of developers and administrators, mentor on script performance and integrations, and ensure best practices and ITIL-aligned delivery. US-based candidates encouraged to apply.

Qualifications

• 6+ years of hands-on experience in ServiceNow solution design, implementation, and administration, with at least 2+ years leading technical teams or projects.
• Core Skills: Advanced knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, Service Portal, App Engine, and REST/SOAP APIs.
• Platform Breadth: ITSM, CMDB/CSDM, and at least two additional core modules (ITOM, ITAM/HAM, CSM, SPM, or SecOps).
• Methodologies: Agile/Scrum, ITIL v4, and ATF.

Responsibilities

• Lead day-to-day operations, task planning, code reviews, and quality assurance for a team of developers, system administrators, and technical analysts.
• Enforce ServiceNow development standards, scoping best practices, and release management workflows to minimize technical debt and customization overhead.
• Mentor team members on script performance, Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions aligned with OOTB functionality across core modules.
• Design enterprise integration using Integration Hub, REST/SOAP Web Services, and Mid Servers.
• Establish and enforce CMDB class hierarchy rules, data reconciliation, Discovery schedules, and CSDM lifecycle alignment.
• Translate complex business requirements into technical user stories, architecture diagrams, and release roadmaps.
• Collaborate with Process Owners, Enterprise Architects, and IT Operations to prioritize platform backlog items and manage sprint execution.
• Serve as the primary technical escalation point for production incidents and complex bug remediation.

Skills

JavaScript

Glide API

Flow Designer

Integration Hub

REST/SOAP APIs

Service Portal

App Engine

ITSM

CMDB/CSDM

ITOM

AGILE/SCRUM

ATF

Tools

REST/SOAP APIs

Job description

Cognizant seeks a ServiceNow Technical Lead for a full-time remote opportunity. You will guide platform roadmap, architecture standards, and release cycles across ITSM, CMDB/CSDM, and related modules.

Lead a team of developers and administrators, mentor on script performance and integrations, and ensure best practices and ITIL-aligned delivery. US-based candidates encouraged to apply.