Remote ServiceNow Solutions Architect: Platform Innovation

Cognizant; Lansing (MI); Remote; USD 133,000 - 156,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Solution Architect to lead the design, governance, and delivery of enterprise ServiceNow solutions, collaborating with stakeholders, architects, developers, and delivery teams to drive platform innovation.

This remote US role requires hands-on development, strong ITSM expertise, agile leadership, and the ability to guide distributed teams through backlog, planning, testing, and deployment while maintaining security and scalability.

Qualifications

• Extensive experience as a ServiceNow Solution Architect or Lead Technical Consultant.
• Deep expertise in ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, Service Catalog).
• Hands-on development with Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, Workflows, ACLs, Notifications, Update Sets.
• Proven ability to design technical solutions and present to governance boards.
• Strong understanding of Agile delivery including backlog, planning, testing, and deployments.
• Experience leading distributed technical teams and mentoring ServiceNow developers.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead weekly demand backlog meetings and prioritize initiatives.
• Design scalable, secure ServiceNow solutions aligned with architecture standards.
• Present solution designs and architectural decisions in governance forums.
• Manage change requests, deployment planning, and production readiness activities.
• Perform hands-on ServiceNow development and provide technical leadership.
• Drive Agile delivery activities from backlog refinement to deployment.

Skills

ServiceNow

Solution Architecture

Agile Delivery

Stakeholder Management

Leadership

Job description

Cognizant is seeking a ServiceNow Solution Architect to lead the design, governance, and delivery of enterprise ServiceNow solutions, collaborating with stakeholders, architects, developers, and delivery teams to drive platform innovation.

This remote US role requires hands-on development, strong ITSM expertise, agile leadership, and the ability to guide distributed teams through backlog, planning, testing, and deployment while maintaining security and scalability.