Remote ServiceNow Lead & Business Analyst AI-Driven

Cayuse Holdings; Richmond (VA); A distancia; USD 96.000 - 110.000; A tiempo parcial

Descripción de la vacante

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) to lead the functional side of a ServiceNow engagement. You will own process design, OOB fit analysis, and backlog prioritisation with the client’s Product Owner, leveraging generative and agentic AI to accelerate delivery.

This contract role requires 8+ years in IT BA, strong ITSM knowledge, and AI delivery experience. You will guide the development team, manage INC and RITM backlogs, and ensure clear communication

Formación

• 8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD.
• 1+ year hands-on experience developing or delivering with AI (generative or agentic).
• Strong grasp of ITSM processes and OOB platform capabilities.
• Experience with Agile and Scrum and backlog management in Jira or ServiceNow Agile.
• Strong communication and stakeholder management; works well as a functional lead.

Responsabilidades

• Lead process design and fit-gap analysis, favouring OOB capabilities over customisation.
• Define, refine, and prioritise the backlog with the Product Owner.
• Manage the incident (INC) and RITM backlog.
• Own Agile artifacts and run scrum ceremonies.
• Guide the development team on requirements, configuration choices, and testing.
• Apply generative and agentic AI to requirements, story writing, configuration, and validation.
• Communicate clearly with client stakeholders, including those new to ServiceNow.

Conocimientos

IT business analysis

ServiceNow ITSM/HRSD

AI experience

Agile and Scrum

Backlog management (Jira)

Herramientas

Jira

ServiceNow Agile Development

Descripción del empleo

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) to lead the functional side of a ServiceNow engagement. You will own process design, OOB fit analysis, and backlog prioritisation with the client’s Product Owner, leveraging generative and agentic AI to accelerate delivery.

This contract role requires 8+ years in IT BA, strong ITSM knowledge, and AI delivery experience. You will guide the development team, manage INC and RITM backlogs, and ensure clear communication