Remote ServiceNow Lead & BA — AI-Driven Process Design

Cayuse Holdings; Atlanta (GA); A distancia; USD 96.000 - 110.000; A tiempo parcial

Descripción de la vacante

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote, independent contract role in the United States.

The candidate will lead the functional side of a ServiceNow engagement, owning process design, OOB fit analysis, and backlog prioritisation with the client’s Product Owner, leveraging generative and agentic AI to accelerate delivery. You will guide the team on requirements, configuration choices, and testing, while ensuring clear communication with

Formación

• 8+ years in IT business analysis with 5+ years on ServiceNow ITSM/HRSD.
• Hands-on experience delivering with AI (generative or agentic).
• Strong ITSM process knowledge and OOB platform capabilities.

Responsabilidades

• Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
• Define, refine, and prioritise the backlog with the Product Owner.
• Manage the incident and RITM backlog.
• Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
• Guide the development team on requirements, configuration choices, and testing.
• Apply generative and agentic AI to requirements, story writing, configuration, and validation.
• Communicate clearly with client stakeholders, including those new to ServiceNow.

Conocimientos

IT Business Analysis

ServiceNow ITSM

Generative AI

Agile & Scrum

Stakeholder Management

Herramientas

Jira

ServiceNow Agile Development

Descripción del empleo

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote, independent contract role in the United States.

The candidate will lead the functional side of a ServiceNow engagement, owning process design, OOB fit analysis, and backlog prioritisation with the client’s Product Owner, leveraging generative and agentic AI to accelerate delivery. You will guide the team on requirements, configuration choices, and testing, while ensuring clear communication with