Remote ServiceNow Lead & BA (Contract)

Cayuse Holdings

Austin (TX)

A distancia

USD 96.000 - 110.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote engagement. You will own process design, OOB fit analysis, and backlog prioritisation with the client’s Product Owner, using generative and agentic AI to speed delivery.

Lead the incident and RITM backlog, own Agile artifacts, run scrum ceremonies, and guide the development team on requirements, configuration, and testing, while communicating clearly with stakeholders.

Formación

8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD.
1+ year hands-on experience developing or delivering with AI (generative or agentic).
Strong grasp of ITSM processes and OOB platform capabilities.
Experience with Agile and Scrum and backlog management in Jira or ServiceNow Agile Development.
Strong communication and stakeholder management; works well as a functional lead.

Responsabilidades

Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
Work with Product Owner to define, refine, and prioritise the backlog.
Manage the incident (INC) and request item (RITM) backlog.
Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
Guide the development team on requirements, configuration choices, and testing.
Apply generative and agentic AI to requirements, story writing, configuration, and validation.
Communicate clearly with client stakeholders, including those new to ServiceNow.