Remote ServiceNow Lead & BA: AI-Driven Delivery

Cayuse Holdings; Hartford (CT); Remoto; USD 96.000 - 110.000; Part-time

Descrizione del lavoro

Cayuse Holdings requires a Senior Business Analyst, Functional Lead (ServiceNow) for a remote, independent contract. Lead design, OOB fit analysis, and backlog prioritisation with the client Product Owner, while applying generative/agentic AI to accelerate delivery.

You will own Agile artifacts, manage INC/RITM backlogs, guide theDev team on requirements and testing, and ensure clear communication with stakeholders new to ServiceNow.

Competenze

• 8+ years in IT business analysis, with ≥5 years on ServiceNow ITSM or HRSD.
• ≥1 year hands-on AI development or delivery experience (generative/agentic).
• Strong understanding of ITSM processes and OOB platform capabilities.

Mansioni

• Lead process design and fit-gap analysis prioritising OOB capabilities.
• Refine and prioritise the product backlog with the Product Owner.
• Manage incident (INC) and request item (RITM) backlogs.
• Own Agile artifacts and run Scrum ceremonies.
• Guide development on requirements, configuration, and testing.
• Apply generative and agentic AI to requirements and validation.
• Communicate clearly with client stakeholders, including those new to ServiceNow.

Conoscenze

IT business analysis

ServiceNow ITSM/HRSD

AI experience (generative/agentic)

ITSM processes

Agile/Scrum backlog tools

Stakeholder communication

Strumenti

Jira

ServiceNow Agile Development

Descrizione del lavoro

Cayuse Holdings requires a Senior Business Analyst, Functional Lead (ServiceNow) for a remote, independent contract. Lead design, OOB fit analysis, and backlog prioritisation with the client Product Owner, while applying generative/agentic AI to accelerate delivery.

You will own Agile artifacts, manage INC/RITM backlogs, guide theDev team on requirements and testing, and ensure clear communication with stakeholders new to ServiceNow.