ServiceNow Functional Lead & AI-Driven BA (Remote)

Cayuse Holdings; Jackson (MS); A distancia; USD 96.000 - 110.000; Jornada completa

Descripción de la vacante

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote, independent contract engagement.

The role centers on leading the functional side of a ServiceNow implementation, owning process design, OOB fit analysis, and backlog prioritization with the client’s Product Owner, while leveraging AI to accelerate delivery. Responsibilities include designing process flows, managing INC/RITM backlogs, owning Agile artifacts, and guiding the team on requirements,

Formación

• 8+ years in IT business analysis, including 5+ years on ServiceNow ITSM/HRSD.
• 1+ year hands-on experience developing or delivering with AI (generative or agentic).
• Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities.
• Experience with Agile and Scrum, and with backlog management in tools such as Jira or ServiceNow Agile Development.
• Strong communication and stakeholder management; works well as a functional lead.

Responsabilidades

• Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customization.
• Work with Product Owner to define, refine, and prioritise the backlog.
• Manage the incident (INC) and request item (RITM) backlog.
• Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
• Guide the development team on requirements, configuration choices, and testing.
• Apply generative and agentic AI to requirements, story writing, configuration, and validation.
• Communicate clearly with client stakeholders, including those new to ServiceNow.

Conocimientos

IT business analysis

AI experience

ITSM processes

Agile & Scrum

Stakeholder management

Herramientas

Jira

ServiceNow Agile Development

Descripción del empleo

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote, independent contract engagement.

The role centers on leading the functional side of a ServiceNow implementation, owning process design, OOB fit analysis, and backlog prioritization with the client’s Product Owner, while leveraging AI to accelerate delivery. Responsibilities include designing process flows, managing INC/RITM backlogs, owning Agile artifacts, and guiding the team on requirements,