ServiceNow: Lead BA for ITSM & AI-Driven Delivery (Remote)

Cayuse Holdings

Phoenix (AZ)

A distancia

USD 96.000 - 110.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote independent contract.

You will lead the functional side of the engagement, own process design and OOB fit analysis, and prioritise the backlog with the client’s Product Owner while leveraging generative AI to accelerate delivery. You will guide the team on requirements, configuration, and testing, and ensure effective communication with stakeholders.

Formación

8+ years IT business analysis experience.
5+ years on ServiceNow ITSM or HRSD.
1+ year hands-on AI development or delivery experience.
Strong knowledge of ITSM processes (incidents, requests, major incidents, changes).
Experience with Agile/Scrum and backlog management in Jira or ServiceNow Agile Development.

Responsabilidades

Lead process design and fit-gap analysis, favouring out-of-the-box capabilities.
Define, refine, and prioritise the backlog with the Product Owner.
Manage the incident (INC) and request item (RITM) backlog.
Own Agile artifacts and run scrum ceremonies.
Guide the development team on requirements, configuration and testing.
Apply generative and agentic AI to requirements, story writing, configuration, and validation.
Communicate clearly with client stakeholders, including those new to ServiceNow.