Remote ServiceNow Lead & BA - AI-Driven Process Design

Cayuse Holdings; Frankfort (KY); A distancia; USD 96.000 - 110.000; A tiempo parcial

Descripción de la vacante

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote independent contract role.

You will own the functional design, OOB fit analysis, and backlog prioritisation with the client’s Product Owner, while leveraging generative and agentic AI to accelerate delivery. You will lead process design, manage incident and request backlogs, own Agile artifacts, and guide the team on requirements, configuration, and testing.

Formación

• 8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD.
• 1+ year hands-on AI development or delivery (generative or agentic).
• Strong grasp of ITSM processes (incident, request, major incident, change) and out-of-the-box capabilities.
• Experience with Agile and Scrum, and backlog management in Jira or ServiceNow Agile Development.
• Strong communication and stakeholder management; works well as a functional lead.

Responsabilidades

• Lead process design and fit-gap analysis, favouring out-of-the-box capabilities.
• Work with Product Owner to define, refine, and prioritise the backlog.
• Manage the incident and request backlog (INC/RITM).
• Own Agile artifacts and run scrum ceremonies.
• Guide the development team on requirements, configuration choices, and testing.
• Apply generative and agentic AI to requirements, story writing, configuration, and validation.
• Communicate clearly with client stakeholders, including those new to ServiceNow.

Conocimientos

IT business analysis

ServiceNow ITSM

AI experience

Agile & Scrum

Stakeholder mgmt

Herramientas

Jira

ServiceNow Agile

Descripción del empleo

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote independent contract role.

You will own the functional design, OOB fit analysis, and backlog prioritisation with the client’s Product Owner, while leveraging generative and agentic AI to accelerate delivery. You will lead process design, manage incident and request backlogs, own Agile artifacts, and guide the team on requirements, configuration, and testing.