Remote ServiceNow Lead & Business Analyst with AI

Cayuse Holdings

San Juan (PR)

Remote

USD 96,000 - 110,000

Full time

3 days ago

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Job summary

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) to lead the functional side of a ServiceNow engagement. You will own process design, OOB fit analysis, and backlog prioritisation with the client’s Product Owner, while using generative and agentic AI to speed up delivery.

Remote independent contract role starting ASAP, offering $70-80/hr. Candidates should have strong ITSM knowledge, agile experience, and the ability to drive stakeholder alignment and testing across

Qualifications

8+ years in IT business analysis with 5+ years on ServiceNow ITSM/HRSD.
1+ year hands-on experience developing or delivering with AI (generative or agentic).
Strong grasp of ITSM processes and OOB platform capabilities.

Responsibilities

Lead process design and fit-gap analysis, favouring OOB capabilities over customization.
Work with Product Owner to define, refine, and prioritize the backlog.
Manage the incident and RITM backlog.
Own Agile artifacts and run Scrum ceremonies.
Guide development team on requirements, configuration choices, and testing.
Apply generative and agentic AI to requirements, story writing, configuration and validation.
Communicate clearly with client stakeholders, including those new to ServiceNow.

Skills

IT Business Analysis

ServiceNow ITSM

AI Experience (Generative/Agentic)

Agile / Scrum

Stakeholder Management

Communication

Tools

Jira

ServiceNow Agile Development

Job description

Remote independent contract role starting ASAP, offering $70-80/hr. Candidates should have strong ITSM knowledge, agile experience, and the ability to drive stakeholder alignment and testing across

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