Remote ServiceNow Lead & BA — AI-Driven Delivery

Cayuse Holdings

Annapolis (MD)

A distancia

USD 96.000 - 110.000

A tiempo parcial

Hace 3 días

Sé de los primeros/as/es en solicitar esta vacante

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

Supera los filtros ATS

Descripción de la vacante

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead (ServiceNow) to oversee the functional side of a ServiceNow engagement.

You will own process design, OOB fit analysis, and backlog prioritisation with the client’s Product Owner, while leveraging generative and agentic AI to accelerate delivery. Responsibilities include leading design, backlog refinement, incident and request backlog management, Agile artefacts, and guiding the development team on requirements, configuration, and

Formación

8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD.
1+ year hands-on experience developing or delivering with AI (generative or agentic).
Strong grasp of ITSM processes and OOB platform capabilities.
Experience with Agile/Scrum and backlog management (Jira or ServiceNow).
Strong communication and stakeholder management; works well as a functional lead.

Responsabilidades

Lead process design and fit-gap analysis, favouring out-of-the-box capabilities.
Define, refine, and prioritise the backlog with the Product Owner.
Manage the INC and RITM backlog.
Own Agile artifacts and run scrum ceremonies.
Guide the development team on requirements and testing.
Apply generative and agentic AI to requirements and configuration.
Communicate clearly with client stakeholders.