Remote ServiceNow ITAM Developer (SAM/HAM)

University of Arizona College of Medicine - Phoenix

Tucson, Northern (AZ, KY)

Hybrid

USD 87,000 - 113,000

Full time

9 days ago

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Job summary

University Information Technology Services (UITS) at the University of Arizona invites applications for the IT Asset Management Developer position focused on ServiceNow HAM Pro and SAM Pro. The role supports the university's Software Asset Management and Hardware Asset Management programs, ensuring accurate asset data and compliant lifecycle processes.

The position collaborates with the SACM Architect to keep CMDB data aligned under the CSDM and serves as a SME for SAM/HAM implementations, with

Qualifications

Bachelor's degree or equivalent advanced learning with 5+ years of relevant work experience.
Experience implementing or supporting IT Asset Management (hardware and/or software).
ServiceNow ITAM expertise including HAM Pro and SAM Pro preferred.

Responsibilities

Implements, configures, and maintains ServiceNow HAM Pro and SAM Pro applications for university IT asset management.
Designs integrations between ServiceNow ITAM modules and external data sources to automate asset data ingestion.
Performs ServiceNow system administration and daily operations support for IT Service Management.
Partners to align CMDB data, asset records, and reconciliation within the CSDM.
Documents configurations and mentors team members on SAM/HAM implementation.