Remote ServiceNow Engineering Lead & Platform Architect

GovCIO

Carson City (NV)

Remote

USD 160,000 - 180,000

Full time

6 days ago

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Benefits offered by this job

EAP

Corporate Discounts

Learning & Development

Certification Assistance

Referral Bonus

Internal Mobility

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Chief Engineer / Engineering Manager to lead the technical direction, delivery, and ongoing improvement of enterprise ServiceNow solutions. This role blends hands-on platform expertise with engineering leadership, mentorship, and governance across multiple initiatives.

You will guide custom apps, platform configurations, reporting, automation, and data-management processes while setting development standards, driving performance, and coordinating with product, security, and

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; an advanced degree is preferred.
Significant experience developing, configuring, and supporting ServiceNow solutions in an enterprise environment.
Demonstrated experience providing technical leadership for ServiceNow development, administration, or platform‑engineering teams.
Strong knowledge of ServiceNow application development, including scripting, configuration, security, data management, and user experience capabilities.
Experience establishing or improving SDLC processes, coding standards, technical documentation, testing practices, and release procedures.
Experience leading platform upgrades, deployments, operational support, and production issue resolution.
Familiarity with Automated Test Framework, QA, regression testing, and defect‑management practices.
Working knowledge of JavaScript, HTML, CSS, XML, SQL, and related web technologies.
Strong ITIL understanding and enterprise service‑management processes.
Ability to evaluate technical alternatives, communicate tradeoffs, and lead distributed teams remotely.

Responsibilities

Establish the technical vision, architecture, and engineering standards for the ServiceNow platform.
Lead design, development, configuration, testing, deployment, and maintenance of ServiceNow applications and services.
Provide technical direction for platform components such as Business Rules, Client Scripts, ACLs, UI Policies, workflows, integrations, and data structures.
Oversee creation and maintenance of custom ServiceNow applications, Service Portal pages, widgets, reports, and dashboards.
Guide engineering teams in translating business requirements into scalable technical solutions.
Review proposed designs, configurations, and code to promote maintainability, security, performance, and platform alignment.
Lead troubleshooting and root‑cause analysis for complex application, data, integration, and performance issues.
Establish development, testing, release‑management, documentation, and change‑control practices.
Coordinate platform upgrades, releases, enhancements, and production deployments across teams.
Promote automated testing and QA practices, including ServiceNow Automated Test Framework.
Monitor platform health, data quality, security controls, and overall operational performance.
Manage technical priorities, delivery schedules, risks, dependencies, and resource requirements.
Mentor, coach, and provide technical guidance to developers, administrators, engineers, and support personnel.
Facilitate collaboration among engineering, product, security, infrastructure, operations, and business stakeholders.
Participate in Agile planning, Scrum ceremonies, backlog refinement, technical reviews, and retrospectives.
Define and communicate engineering decisions, roadmaps, standards, and modernization opportunities.
Support end users and internal teams by improving platform usability, documentation, processes, and knowledge resources.
Promote ITIL‑aligned practices and a customer‑focused approach to platform engineering and service delivery.
Encourage continuous improvement and remote‑friendly execution within distributed teams.