Remote ServiceNow Developer – ITSM/ITOM Focus

System One; Washington (District of Columbia); Remote; USD 86,000 - 103,000; Part time

Job summary

System One is seeking a ServiceNow Developer for a contract engagement in Washington, DC. The role focuses on design, development, and implementation across ITSM, ITOM, CSM, ITAM, CMDB, HAM, and HRSD within ServiceNow.

Collaborate with clients and vendors, gather requirements, configure environments, manage releases, and create business rules, UI policies, scripts, and ACLs. Familiarity with AI integration and Now Assist is a plus; strong communication and reliability required.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 1-2 years of experience with the ServiceNow platform or foundational knowledge.
• Basic familiarity with ITSM, ITOM, and ITAM concepts.
• Proficiency in JavaScript/Glide, HTML5, jQuery, CSS; exposure to AngularJS is a plus.
• Ability to support one project with focus and reliability.
• Strong communication and organizational skills.
• Willingness to work east coast core hours and be local to the Washington, DC area.
• ServiceNow Certifications are a plus.
• Knowledge of AI integration within ServiceNow, including Now Assist and AI Agents is desirable.
• Exposure to system integrations and automation workflows is advantageous.

Responsibilities

• Support the design, development, and implementation of solutions within the ServiceNow platform across ITSM, ITOM, CSM, ITAM, CMDB, HAM and HRSD.
• Collaborate with team members, clients, and vendors to ensure high-quality service and project success.
• Assist in gathering and documenting business and system requirements, including use cases and testing procedures.
• Support environment configuration, release management, and production activities for ServiceNow applications.
• Contribute to the creation and configuration of Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs under guidance.
• Support automation workflows, perform unit testing, and follow coding standards and best practices.
• Help maintain project documentation, status reports, and presentation materials.
• Exposure to AI integration within ServiceNow, including Now Assist, third-party LLM APIs, or automated test frameworks is a plus.
• Assist with system integrations and support ServiceNow's Suite modules, including ITSM, ITOM, and ITAM.

Skills

JavaScript/Glide

HTML5

jQuery

CSS

Now Assist

AI integration

Strong communication

Organizational skills

Education

Bachelor's degree or equivalent practical experience

Tools

ServiceNow Platform

Job description

System One is seeking a ServiceNow Developer for a contract engagement in Washington, DC. The role focuses on design, development, and implementation across ITSM, ITOM, CSM, ITAM, CMDB, HAM, and HRSD within ServiceNow.

Collaborate with clients and vendors, gather requirements, configure environments, manage releases, and create business rules, UI policies, scripts, and ACLs. Familiarity with AI integration and Now Assist is a plus; strong communication and reliability required.