Remote TS ServiceNow CMDB Engineer - Discovery & Mapping

ITC Federal, Inc.; Washington (District of Columbia); Remoto; USD 110.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental and Vision

401(k)

FSA

11 Paid Federal Holidays

PTO

education reimbursement

Descrizione del lavoro

ITC Federal, Inc. is seeking a ServiceNow CMDB Engineer to lead discovery, data quality, and CMDB integrations for a federal program.

The role emphasizes ownership of CMDB design, service mapping, and governance, with remote-first work and occasional onsite engagement in Washington, DC for planning sessions and stakeholder meetings. The ideal candidate has 3+ years on CMDB/Discovery, strong scripting (JavaScript) skills, and experience aligning asset data across HAM/SAM.

Competenze

• 3+ years of hands-on ServiceNow experience on CMDB, Discovery or configuration management.
• Experience configuring and troubleshooting ServiceNow Discovery with MID Servers and patterns.
• Knowledge of CMDB structure, identification rules, data normalization, and reconciliation.
• Experience building or maintaining CMDB integrations feeding the CMDB (IntegrationHub, connectors).
• ServiceNow scripting skills—JavaScript, Glide APIs, business rules, transform maps.
• Strong written and verbal communication; ability to explain data quality to non‑experts.
• Must live within commuting distance of Foggy Bottom, DC, for occasional onsite work.

Mansioni

• Configure, run, and tune ServiceNow Discovery—MID Servers, schedules, credentials and patterns.
• Build and maintain application service maps to reflect real service relationships.
• Troubleshoot discovery gaps, expand coverage to on‑prem and cloud.
• Maintain CMDB class structure, relationships, and attributes; ensure data quality.
• Integrate HAM/SAM data; support lifecycle tracking and license reconciliation.
• Design and maintain integrations from external sources; ensure reliable feeds.
• Document models, configurations, and governance; provide onsite support when needed.

Conoscenze

ServiceNow CMDB

Discovery

JavaScript

Glide APIs

IT infrastructure knowledge

Clear communication

Strumenti

MID Servers

IntegrationHub

Service Graph Connectors

REST/SOAP

Descrizione del lavoro

ITC Federal, Inc. is seeking a ServiceNow CMDB Engineer to lead discovery, data quality, and CMDB integrations for a federal program.

The role emphasizes ownership of CMDB design, service mapping, and governance, with remote-first work and occasional onsite engagement in Washington, DC for planning sessions and stakeholder meetings. The ideal candidate has 3+ years on CMDB/Discovery, strong scripting (JavaScript) skills, and experience aligning asset data across HAM/SAM.