ServiceNow CMDB Architect

Halian | Managed Services, Recruitment Agency & Contract Staffing; Stati Uniti; Remoto; USD 150.000 - 230.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Descrizione del lavoro

Halian is seeking an experienced ServiceNow CMDB Architect to lead enterprise CMDB solutions for a technology services client. You will own CMDB architecture, data models, governance, and integrations across ITOM, Discovery, and Service Mapping.

You will collaborate with enterprise architecture, IT operations, infrastructure, and application teams to ensure data quality, governance, and operational visibility across cloud and on-prem environments. This is a fully remote opportunity.

Competenze

• 10+ years of hands-on ServiceNow experience, including enterprise platform architecture and implementation.
• 5+ years of ServiceNow CMDB experience, including architecture, design, implementation, and governance.
• Proven experience implementing ServiceNow ITOM, Discovery, and Service Mapping.
• Strong understanding of CSDM, CI class structures, relationships, and data modeling.
• Hands-on experience configuring the Identification and Reconciliation Engine (IRE).
• Experience with ServiceNow Discovery, MID Servers, Cloud Discovery, and Service Graph Connectors.
• Experience integrating ServiceNow with cloud platforms such as AWS, Azure, or GCP.
• Demonstrated experience improving CMDB data quality, governance, and operational maturity.

Mansioni

• Lead the architecture, design, and implementation of enterprise ServiceNow CMDB solutions.
• Define CMDB architecture, data models, governance standards, and implementation roadmaps.
• Design and maintain CI classes, relationships, and lifecycle management processes.
• Implement and optimize the Common Service Data Model (CSDM) for consistency across services.
• Architect and implement ServiceNow Discovery for infrastructure, apps, and cloud environments.
• Lead Service Mapping solutions for critical applications and services.
• Integrate CMDB data with cloud platforms, monitoring tools, asset management systems, and enterprise apps.
• Develop integrations using IntegrationHub, REST/SOAP APIs, MID Servers, and Service Graph Connectors.

Conoscenze

ServiceNow

CMDB

ITOM

Service Mapping

CSDM

Discovery

IRE

API Integrations

Architecture

Leadership

Formazione

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

Strumenti

IntegrationHub

REST/SOAP APIs

MID Servers

Service Graph Connectors

Cloud Discovery

ServiceNow

Descrizione del lavoro

We're looking for an experienced ServiceNow CMDB Architect to lead the design, implementation, and optimization of enterprise Configuration Management Database (CMDB) solutions.

This is a hands-on architecture role for someone who has successfully delivered complex ServiceNow implementations, particularly across CMDB, ITOM, Discovery, Service Mapping, and Common Service Data Model (CSDM).

We're particularly interested in architects with a strong implementation partner or consulting background who can take ownership of CMDB architecture, solve complex integration challenges, and improve the quality and reliability of configuration data.

You’ll work with enterprise architecture, infrastructure, IT operations, and application teams to establish scalable CMDB solutions that support service visibility, operational efficiency, and technology governance.

About the Client

Our client is a technology services and digital transformation organization supporting enterprise IT modernization initiatives.

Its technology teams work across enterprise platforms, infrastructure, cloud services, and IT operations to improve system integration, service management, and operational visibility.

What You’ll Do

• Lead the architecture, design, and implementation of enterprise ServiceNow CMDB solutions.
• Define CMDB architecture, data models, governance standards, and implementation roadmaps.
• Design and maintain Configuration Item (CI) classes, relationships, and lifecycle management processes.
• Implement and optimize the Common Service Data Model (CSDM) to ensure consistency across enterprise services.
• Configure and manage the Identification and Reconciliation Engine (IRE) to improve CI identification and data integrity.
• Architect and implement ServiceNow Discovery for infrastructure, applications, and cloud environments.
• Design and deploy Service Mapping solutions for business-critical applications and services.
• Integrate CMDB data with cloud platforms, monitoring tools, asset management systems, and enterprise applications.
• Develop integrations using IntegrationHub, REST/SOAP APIs, MID Servers, and Service Graph Connectors.
• Establish CMDB governance processes, data quality controls, and health dashboards.
• Define and monitor CMDB performance metrics, including completeness, correctness, compliance, and relationship accuracy.
• Lead CMDB data remediation, reconciliation, and optimization initiatives.
• Collaborate with enterprise architects, IT operations, infrastructure, security, and application teams.
• Provide technical guidance and mentoring to ServiceNow developers, administrators, and analysts.

What We’re Looking For

• 10+ years of hands-on ServiceNow experience, including enterprise platform architecture and implementation.
• 5+ years of ServiceNow CMDB experience, including architecture, design, implementation, and governance.
• Proven experience implementing ServiceNow ITOM, Discovery, and Service Mapping.
• Strong understanding of CSDM, CI class structures, relationships, and data modeling.
• Hands-on experience configuring the Identification and Reconciliation Engine (IRE).
• Experience with ServiceNow Discovery, MID Servers, Cloud Discovery, and Service Graph Connectors.
• Strong knowledge of ITSM and ITOM processes and their integration with CMDB.
• Experience designing enterprise integrations using IntegrationHub, REST/SOAP APIs, and ServiceNow scripting.
• Experience integrating ServiceNow with cloud platforms such as AWS, Azure, or GCP.
• Demonstrated experience improving CMDB data quality, governance, and operational maturity.
• Ability to lead technical discussions, provide architectural recommendations, and guide implementation teams.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

Preferred Qualifications

• Experience working with a ServiceNow implementation partner, consulting firm, or enterprise transformation program.
• Successful delivery of multiple ServiceNow implementations across CMDB, ITOM, Discovery, and Service Mapping.
• Experience with large-scale CMDB transformation, modernization, or data remediation programs.
• Familiarity with ITIL service management practices.
• Relevant ServiceNow certifications, including:
• Certified System Administrator (CSA)
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Service Mapping
• Certified Technical Architect (CTA)
• ITIL 4 Foundation or higher.

Why Consider This Role?

• Hands-on architecture ownership: Lead CMDB design and implementation rather than working exclusively in an advisory capacity.
• Enterprise-scale challenges: Address complex configuration management, data quality, and service mapping requirements.
• Broad ServiceNow exposure: Work across CMDB, ITOM, ITSM, Discovery, CSDM, and enterprise integrations.
• Technical leadership: Guide implementation teams and influence architectural decisions.
• Fully remote opportunity: Support enterprise ServiceNow initiatives without a regular onsite requirement.

Interested?

If you’re an experienced ServiceNow Architect with strong hands-on expertise in CMDB implementation, ITOM, Discovery, and Service Mapping, we’d like to hear from you.

We’re especially interested in candidates who have delivered multiple enterprise ServiceNow implementations and can demonstrate ownership of complex CMDB architecture and integration projects.