Remote ServiceNow Architect: Platform & Automation Lead

AEVEX; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

AEVEX is seeking a ServiceNow Architect to own platform development across ITSM, ITOM, HAM/SAM, and CMDB. You will design, develop, test, and deploy scalable solutions, integrating with enterprise systems and automating key workflows.

The role emphasizes end-to-end ownership, from requirements gathering to production support, with travel to various locations and remote work as needed.

Qualifications

• 5+ years of hands-on ServiceNow development and administration experience.
• Experience with ITSM, ITOM, CMDB, Discovery, and Service Mapping.
• Practical experience building automation with Flow Designer and IntegrationHub.
• Experience with REST/SOAP integrations and ServiceNow integrations patterns.
• Strong understanding of ITIL practices and their application within ServiceNow.
• Ability to translate technical requirements into scalable platform solutions.

Responsibilities

• Serve as a primary technical resource for the ServiceNow platform across the enterprise.
• Design, develop, test, deploy, and improve ServiceNow solutions.
• Build and manage Flow Designer flows, subflows, actions, approvals, and notifications.
• Manage Update Sets and promote changes across environments.
• Support platform upgrades, testing, release management, and platform health.
• Develop and mature ITSM, ITOM, HAM/SAM, and CMDB capabilities.
• Configure and maintain Service Catalog items, Record Producers, and workflows.
• Improve agent workspaces, queues, forms, and end-user experiences.
• Identify and automate repetitive IT and business processes for efficiency.

Skills

ServiceNow development

Flow Designer

IntegrationHub

REST/SOAP integrations

ITIL practices

Automation

CMDB

Service Catalog

GRC/IRM

Stakeholder communication

Education

Bachelor's degree in Computer Science/Information Systems

Tools

MID Server

ServiceNow ITSM/ITOM modules

Service Mapping

Discovery

Performance Analytics

Job description

AEVEX is seeking a ServiceNow Architect to own platform development across ITSM, ITOM, HAM/SAM, and CMDB. You will design, develop, test, and deploy scalable solutions, integrating with enterprise systems and automating key workflows.

The role emphasizes end-to-end ownership, from requirements gathering to production support, with travel to various locations and remote work as needed.